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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

Show more

  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct news: going electric

Paris' successful car-sharing scheme will arrive in London next year, with 3,000 Renault electric cars expected to be available to rent at various locations and charging points by 2019. Porsche is also aiming to go electric by the end of the decade, announcing the launch of its Mission E all-electric sports car, first introduced at the Frankfurt motor show earlier this year. And it was a good week for new car sales, which rose by 8% in November to offset a drop in October. However, Volkswagen bucked the trend with a drop of 20% in sales last month, which can mostly explained by the recent emissions scandal.

Boris Bikes-style car-sharing scheme launched in London next month

car sharing2.

The company behind London's electric vehicle (EV) charging network is planning to put 3,000 electric cars on the streets of the capital in the next four years, with ten cars available across Hammersmith and Fulham next month, Autocar reports.

The car-sharing scheme, called Bluecity, will function in a similar way as the current bike rental scheme, endorsed by London mayor Boris Johnson. It mirrors a successful scheme in Paris, which operates 3,600 cars, and is understood to have cut traffic in the French capital by about 31,000 cars since it launched in 2011.

Bluecity is owned by French billionaire Vincent Bollore's conglomerate Bollore Group, which acquired the Source London electronic network last year, and plans to invest £100 million in the project. Since the acquisition, the company has already spent £10 million to repair and expand the network to 1,000 charging points.

As many as 40 cars could be available for hire in London by mid-February. Detailed pricing has not emerged, but the Telegraph reports that rates will be around £5 for a rental of half hour.

All-electric Porsche to hit the streets by 2020

Porsche.

German automotive company Porsche announced this week it will release its Mission E all-electric sports car before the end of the decade.

The car will be Porsche's first 100% electrically powered car and is expected to give the current leader, Tesla's Model S, a run for its money.

The Mission E will reach zero to 100 km/h in 3.5 seconds, with a range of 500 kilometres per charge. It will be fitted with lithium-ion batteries, which will be 80% charged after only 15 minutes.

Tesla's Model S currently achieves acceleration to 100 km/h in 3.2 seconds, with a range of up to 490 kilometres per charge.

"Porsche is remaining true to its philosophy and offering our customers the sportiest and technologically most sophisticated model in this market segment," Porsche's executive chairman Dr Oliver Blume claimed in a statement.

UK new car market returns to growth in November

car sales.

The new car market in Britain returned to growth in November, with registrations increasing by 8%, following a decline in October — the first in 44 months, according to figures from the Society of Motor Manufacturers and Traders (SMMT).

"November's figures come as a reminder of the strength of the UK car market, as low interest rates and competitive finance deals continue to attract consumers to new car ownership," SMMT chief executive Mike Hawes said.

"We have been expecting a levelling-off in demand for some time now — a development that is being realised following an unprecedented three-and-a-half years of non-stop growth," he added.

New car registrations rose by 6.2% in the first 11 months of this year to 2,453,426 vehicles.

VW sales drop by 20% in November

VW.

As the wider new car market in Britain recovered last month from October's dip, Volkswagen sales dropped by 20% as result of the recent emissions scandal.

The BBC reported, quoting official figures from the SMMT, that 12,958 new VWs were registered in November, compared to 16,196 in November last year.

It emerged in September that VW diesel cars had been fitted with a software, falsely reporting the CO2 emission levels of an estimated 11 million cars.

The VW group's Audi, Seat and Skoda brands were also down, with Seat sales falling by 24% and Skoda by 11%. Audi sales were down by 4% in November.

VW said its 2016 cars should be cleared to be marketed and sold without any limitations, although slight deviations in emission levels were discovered on nine models

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