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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Get on your bike

It's official: summer's here. The weather's finally taken a turn for the better and the days are at their longest, giving you more time to enjoy the outdoors.

Get on your bike.

While it's great to enjoy the sunshine by having BBQs, why not grab your bike and truly appreciate the Great British outdoors? If you need a bit of motivation to locate your cobweb-covered two wheels, Bike Week 2016's the perfect push.

The focus of this year's campaign, running from 11 to 19 June, is to encourage people to use their bikes to cycle to work.

If you still need some convincing, maybe these reasons to get on your bike will have you reaching for the cycle shorts:

Get leaner

Your body's metabolic rate — the efficiency with which your body burns calories and fat — isn't just raised during your ride, but for several hours after. "Even after cycling for 30 minutes you could be burning a higher amount of total calories for a few hours after you stop," explains Mark Simpson of Loughborough University.

One of the advantages of cycling's that you can combine it with commuting, meaning you'll get fitter every day without really trying. It will also save you from forking out for a monthly gym membership.

Sleep better

Did you know?

  • Light exercise strengthens your immune system.
  • Regular cycling can cut the risk of heart disease by 50%.
  • The average human does the equivalent of 2,924 miles to the gallon on a bike.
  • A cycling adult uses 10x the oxygen they'd use just sitting in front of the TV for the same period.

If work's been stressing you out and your sleep's suffered as a result, cycle to work instead of jumping in the car. While your fatigue might put you off from the exercise, it will help you sleep better. A Stanford University School of Medicine study found that sedentary insomnia sufferers who cycled for 20–30 minutes every other day saw their sleep time increase by almost an hour and the time it took them to fall asleep was reduced by half.

Feel happier

Getting leaner and sleeping better will enhance your self-esteem and confidence, and spending time outside will make you feel happier as sunlight boosts your levels of the feel-good hormone serotonin. What's more, getting more daylight in your life will also help you sleep better.

Travel cheaper and quicker

According to the RAC, the annual cost of owning a car in the UK's £5,869 — the majority of which goes on fuel. And with fuel and public transport costs rising, cycling's a financially attractive option.

Cycling also means you're not just stuck in traffic. According to BikeRadar, travelling by bicycle's twice as fast as a car in traffic. And with traffic on the increase, you could save even more time.

Save the planet

Nearly a quarter of the UK's CO2 emissions now come from road transport, so swapping your car for your bike will help cut pollution locally, and globally. Manufacturing a bike also takes around 5% of the materials and energy used to make a car.

If cycling to work isn't an option for you, why not try a gentle ride for Father's Day? Head to the Sustrans website to find the perfect bike ride, whatever his interests are.

Join us...