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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Five things you can do to beat Blue Monday

According to some, the combination of cold, dark days and post-Christmas blues makes the third Monday in January the most depressing day of the year. In a bid to combat those January blues, we've put together some ideas that might help you feel a little better:

Boost your mood with vitamin D

Feet up in front of the fire.

Vitamin D is known as the sunshine vitamin and it's one of the most important vitamins for good health. In the summer we can get all the vitamin D we need from being outdoors in the sunshine, but there are ways you can boost your vitamin D levels in winter. The easiest way is to take a vitamin supplement, but certain foods can also help to top up your levels. Half a fillet of salmon has more than the daily recommended allowance and eggs, mushrooms and tuna are also good to include in your diet. Some cereals are fortified with vitamin D, so remember to check the labels next time you're in the supermarket.

Try something new

The long winter nights are the perfect opportunity to take up a new hobby or learn a new skill. If you've always wanted to become fluent in French or master the art of knitting, why not take up some lessons? Keeping your mind active with a new interest can help ward off symptoms of Seasonal Affective Disorder (SAD). Exercise is also a great way to boost your mood, whether it's just introducing a walk into your daily routine or taking up a new exercise or sport.

Pamper yourself

Why not treat yourself to something a little indulgent? Go out for a nice slap up meal or buy something you've been promising yourself all year. Or, if you're watching the pennies, you could start planning for a dream holiday later in the year. Looking forward to something new or different can be uplifting and refreshing.

See your friends or family

Socialising is a really good way to ward off those winter blues. Going out for coffee or chatting with a friend can really help to boost your mood. We all know that smiling makes you feel better. It's contagious too, so if you smile at others you'll help them feel better too!

Be prepared for the cold weather and keep your home warm

An NHS guide on beating SAD says staying warm can reduce the winter blues by half. Using thick curtains to cover windows and doors can prevent your house from losing heat, but make sure to let sunlight in during the day. Watch out for mini draughts too; letterboxes, keyholes and cat flaps can all create draughts that go right through the house.

Make sure to use your heating regularly to avoid the nightmare of pipes bursting. If freezing temperatures are forecast, it's best to keep your radiators on a constant, low temperature of 12C–15C.

Don't take risks with your home insurance either — make sure to check your policy is up to date and you are covered in case of an emergency. At Hastings Direct, we offer Defaqto 5 Star rated home insurance, which can be tailored to suit your needs. Get a quote today.

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