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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct news: driving test reforms

26th May 2016

This week, our news update looks at proposed changes to the driving test, how texting behind the wheel impacts the brain's safety sense and what valuable item accounts for the majority of insurance claims.

Proposed driving test reforms

Learning to drive.

In a bid to give the next generation of drivers the best knowledge to deal with the demands of modern roads, the Government has published proposals to change the driving test in the UK.

The proposals were published in the Government's strategy for the Driver and Vehicle Licensing Agency (DVLA), the Driver and Vehicle Standards (DVSA) and the Vehicle Certification Agency (VCA).

As a result of the development of driverless cars and in an attempt to reduce waiting times for practical exams, lessons and tests will be reformed.

As well as moving many of the DVLA's services online, the Government said it was committed to reviewing the law regarding motorway driving lessons.

If the proposals are passed, learners will be given the chance to learn with technology, including sat-navs and real time driver assistance technology.

RAC research found more than a third of drivers aged between 17 and 24 did not feel the current driving test equipped them to cope on modern roads.

Texting while driving impacts brain's safety sense

Texting behind the wheel.

A new study involving 59 volunteers has found that texting behind the wheel can cause a key safety function in the brain to stop working. This makes it one of the most dangerous activities drivers can undertake.

The volunteers drove along a simulated road while being distracted. They were asked mentally challenging questions, emotionally charged questions, and were presented with what the researchers called "texting trivialities".

Their steering became "jittery" as a result of all three distractions, the "texting trivialities" caused significant lane deviation and unsafe driving.

The researchers, led by Dr Ioannis Pavlidis from the University of Houston, found that the brain's "autopilot" function, which is located in the anterior cingulate cortex (ACC) region of the brain, was prevented from working efficiently when texting while driving.

The ACC kicked in to counterbalance any strong jittering and kept the vehicle on course during the other distractions.

Most claimed item revealed

Cycling on the increase.

A new study has revealed the item that has racked up the most insurance claims and the UK's theft hotspots.

It seems the British public are increasingly concerned about both their health and the environment, as more people are taking to cycling.

However, this new-found love of cycling has resulted in bicycles becoming the most commonly stolen item in the UK, representing 46% of all claims, the research reveals.

For safety, store your bike inside overnight, and make sure it is covered by your home insurance.

The research also revealed the worst theft hotspot was East Anglia, which accounts for 16% of all claims. This was followed by the Home Counties, the South East, the Midlands and the North East.

The areas with the fewest claims were Wales, the North West, Scotland, the South West and London.

© M2 Bespoke 2016

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