Hastings Direct.

Important - Coronavirus update

In line with guidance from the Government and to help look after our colleagues, we now have a limited number of staff in the office. During this time, we're committed to supporting you in the best way we can. We'll be here throughout to keep you updated so make sure to check back regularly.

  • At this time, please help us to prioritise essential calls by using our online services.
    • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
    • If you're a home, bike or van customer, or for any customers wishing to cancel their insurance, please use our online forms.
  • If you do phone, we will only be able to deal with your query if:
    • You're in a vulnerable situation or an NHS or frontline health┬ácare worker who can't easily access our online services, or
    • You are worried about making future payments, or
    • Your policy is due to renew in less than a week and you're concerned the policy is no longer suitable for you, or
    • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.
  • For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and how to use our online services.
  • Our opening hours have changed to: Monday to Friday 9am - 6pm, Saturday 10am - 2pm and Sunday Closed. If do you need to call us, please bear with us as it may take us longer to answer your call. We're sorry for any inconvenience this causes you.

Read our Coronavirus FAQs

Driving safe

Driving on your own in the daylight can give you a sense of freedom — you can listen to the music you like and don't have to worry about any back-seat drivers. But this freeing feeling can fly out the window after dark.

As the nights are getting darker earlier, motorists are spending more and more time driving in the dark.

If you're worried about driving on your own in the winter months, here's some advice to help you feel safer on your journeys:

Have confidence in your car

Driving at night.

Breaking down on a cold and wet evening in the winter doesn't even bear thinking about.

According to the AA, most breakdowns can be avoided or, at the very least, the risk can be significantly reduced if you regularly check your car and have it serviced.

Knowing that you've checked your car is in good working order can help give you peace of mind when you set off by yourself.

When travelling on your own, also:

  • Make sure your valuables, such as your phone and handbag, are kept out of sight.
  • Lock the doors and only partially open the windows.
  • Be cautious of anyone trying to signal an issue with your car, unless you're aware there's a problem.

Know where you're going

You can't always avoid driving an unfamiliar route, but planning the journey, sticking to main roads, and using a sat-nav can help make sure you don't get lost. It's also worth keeping an atlas in your car, just in case.

Stopping for police

While you must stop for police, you are allowed to ask for identification through a closed window, with your engine running until you feel happy.


If you're heading somewhere new and need to park, look for the 'Park Mark' logo as these are part of the Safer Parking Scheme.

If the only parking available is on the street, find a busy, well-lit parking place.

When returning to your car, have your car keys ready and only unlock it when you're close to the car.

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