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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Driving safe

Driving on your own in the daylight can give you a sense of freedom — you can listen to the music you like and don't have to worry about any back-seat drivers. But this freeing feeling can fly out the window after dark.

As the nights are getting darker earlier, motorists are spending more and more time driving in the dark.

If you're worried about driving on your own in the winter months, here's some advice to help you feel safer on your journeys:

Have confidence in your car

Driving at night.

Breaking down on a cold and wet evening in the winter doesn't even bear thinking about.

According to the AA, most breakdowns can be avoided or, at the very least, the risk can be significantly reduced if you regularly check your car and have it serviced.

Knowing that you've checked your car is in good working order can help give you peace of mind when you set off by yourself.

When travelling on your own, also:

  • Make sure your valuables, such as your phone and handbag, are kept out of sight.
  • Lock the doors and only partially open the windows.
  • Be cautious of anyone trying to signal an issue with your car, unless you're aware there's a problem.

Know where you're going

You can't always avoid driving an unfamiliar route, but planning the journey, sticking to main roads, and using a sat-nav can help make sure you don't get lost. It's also worth keeping an atlas in your car, just in case.

Stopping for police

While you must stop for police, you are allowed to ask for identification through a closed window, with your engine running until you feel happy.

Parking

If you're heading somewhere new and need to park, look for the 'Park Mark' logo as these are part of the Safer Parking Scheme.

If the only parking available is on the street, find a busy, well-lit parking place.

When returning to your car, have your car keys ready and only unlock it when you're close to the car.

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