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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Driving laws around the world

Do you know where it's illegal to drink water at the wheel?

Aside from driving on the other side of the road, what other motoring laws do you know from other European countries? We've rounded up some of our favourites so you don't get caught out the next time you set off on a Euro driving adventure.

Driving abroad.

France's breathalyser requirement

If you're driving through France one thing you want to make sure you've packed is a breathalyser as French law states a valid breathalyser must always be carried in your car. Under the rules, the breathalyser needs to be unused and have the French 'NF' mark of quality certification.

Perhaps the oddest part of this law is the original fine of €11 was postponed indefinitely in 2013 so while it's against the law to travel without a breathalyser, no actual penalty can be imposed if you're caught without one.

Eating and drinking laws in Cyprus

If you get thirsty behind the wheel in Cyprus, make sure you pull over as it's against the law to eat or drink anything whilst driving. If you're caught breaking the rules, you could face a fine of €85 and receive up to 4 points on your licence.

Did you know?

  • You need a permit to drive through some historic zones in Italy.
  • It's possible to receive a fine for driving with a dirty car in Russia.
  • You can be fined for splashing a pedestrian with a puddle in the UK.
  • If you're driving a British car in Europe, it must display the GB symbol.

Source: confused.com

Be seen in Scandinavia

To avoid an on-the-spot fine and increase being seen on the roads in Scandinavia, keep your headlights on at all times of the day. This is regardless of when you travel over there as it's a legal requirement all year round.

Parking particulars in Spain

Parking regulations in most major cities in Spain are tied to the day of the month. Some areas see parking allowed on one side of the street from the 1st to the 15th, with sides swapping in the latter half of the month.

One-way streets have even more complex rules, with parking permitted on the side with houses on even-numbered days of the month, and the opposite side of the road on odd-numbered days.

If you're confused, follow the locals to make sure your car doesn't get towed with an additional fine on top.

Iceland's off-road areas

While Iceland's landscape might look like it was made for off-roading, it's illegal to do so unless in a clearly marked area or if there's a significant amount of ice or snow covering the ground.

Breaking this law can lead to a substantial fine as its aim is to protect the country's flora and fauna.

As well as making sure you know the local laws, it's vital you check your insurance to make sure your policy allows you to travel overseas and any other restrictions it might have.

Are you planning a driving holiday soon? Or perhaps you've just returned from a summer holiday exploring Europe on four wheels? Let us know how you got on.

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