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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

Show more

  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Driving in harmony with lorry drivers

If you drive, you've probably witnessed at least one impatient driver riskily overtaking a lorry on the roads.

But what we often forget is that lorry drivers are just doing their job. And, let's be honest, we often don't think about the impact the size and weight has on their ability to speed up or slow down.

Lorries on the motorway.

Following on from the Road Haulage Association's National Lorry Week last month, here are five tips to ensure you share the road safely with larger vehicles:

Steer clear of the blind spots

As drivers, you'll already be aware of blind spots and the dangers they can bring on the road. Now, try to imagine what it's like being in the cab of a lorry. Lorries are known for their blind spots, so make sure you avoid them.

Considering lorry blind spots is not just for drivers, it's something other road users should think about too, a third of collisions between cyclists and lorries occur at a left turn.

Pass cautiously

Bear in mind that, when passing a lorry, you're moving directly into a blind spot. Be cautious when you pass a lorry, but don't hesitate.

If you're moving in front of a lorry on the motorway, wait until you can see the entire cab in your rear view mirror before you pull into the lane. This will make sure the lorry driver can see you, and that the braking distance in between is big enough.

Did you know?

  • 6,092 accidents were reported to the police that involved a HGV in 2013
  • 468,900 heavy goods vehicles were licensed on UK roads in 2013
  • 111,000 of these HGVs were articulated vehicles.

Source: Road freight economic, environmental and safety statistics — gov.uk

Indicate in advance

Due to their size and weight, lorries take longer to slow down and stop. Make sure you give a lorry driver enough time to react by indicating at least 3 seconds before moving.

Give them space

Just as you would with a bus, leave space for a lorry turning right, and don't be tempted to sneak into the space.

Anticipate accidents

Tyre blowouts are common occurrences for lorry drivers on motorways and accidents can happen in a split second, so err on the side of caution and anticipate mishaps.

All information is correct at time of publication. Hastings Direct cannot be held responsible for any misinformation displayed.

© M2 Bespoke 2016

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