i

Coronavirus update Last updated 9th July 16:00

Show more

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

Show more

  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

News weekly update: driving distractions

Driving distractions are the focus of this week's news as research reveals hands-free phones are just as distracting as handheld ones. But what else distracts drivers?

Hands-free phones are "equally distracting"

Using a hands-free phone while driving's just as distracting as using a hand-held device, according to researchers from the University of Sussex.

The study involved 20 male and 30 female volunteers who took part in video tests in a car seat sitting behind a steering wheel.

The volunteers were then separated into groups. One group was allowed to "drive" undistracted while the other two groups heard a male voice from a loudspeaker situated 0.9m (3 feet) away.

The drivers that were distracted by the voice trying to engage them in conversation took just under a second longer to respond to events, such as a pedestrian stepping off the pavement.

The researchers found drivers could visually imagine what they are talking about when having a conversation on the phone. The part of the brain used to do this is the same part that's used to watch the road.

Lesser-known driver distractions

Phones aren't the only distractions, the BBC revealed a list of other common things taking our attention off the road:

Get on your bike.

Spiders

It isn't just motorists who have a phobia who can be distracted by spiders. Feeling eight legs crawling up your arm can distract anyone.

There may not be separate figures for spider-related accidents, but the Department for Transport's figures reveal distractions of all kinds inside vehicles have been listed as a cause for 68 deaths and 445 serious accidents in 2014.

Grooming

When stuck in traffic, it can be quite a common sight to see motorists applying make-up or doing their hair. But, some drivers do this when the vehicle's moving. There may not be a specific offence against self-grooming but it's covered by laws against careless driving.

Attractive people

A recent survey in Australia revealed 59.2% of male drivers and 15.2% of female drivers were distracted by the sight of a good-looking man or woman.

This survey highlights how easily drivers can be put off by external distractions. The Department for Transport revealed external distractions were listed as the cause of 19 deaths and 206 serious accidents.

Survey reveals lack of home insurance knowledge

Did you know?

  • Buildings insurance is usually a prerequisite of a mortgage.
  • It's up to you who you get this insurance from.
  • Buildings insurance covers the cost of repairing or rebuilding your home if something happens.
  • Buildings insurance doesn't always cover other buildings like garages and sheds.

A new survey's revealed 1.6 million home owners in the UK have bought home insurance from their lender, with many mistakenly believing they cannot switch for a better deal, Property Wire reports.

Nearly a third (30%) of those surveyed believed their home had to be insured through the mortgage lender as a condition of the loan.

The survey also revealed almost a quarter (24%) think their mortgage will be invalidated if they switch from their lender's insurance.

While protecting a property with adequate buildings insurance is a requirement of all mortgage lenders, borrowers aren't obliged to buy it from their lender. It pays to shop around to get the best-value cover for your individual circumstances.

© M2 Bespoke 2016

Join us...