Hastings Direct.

Important - Coronavirus update

In line with guidance from the Government and to help look after our colleagues, we now have a limited number of staff in the office. During this time, we're committed to supporting you in the best way we can. We'll be here throughout to keep you updated so make sure to check back regularly.

  • At this time, please help us to prioritise essential calls by using our online services.
    • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
    • If you're a home, bike or van customer, or for any customers wishing to cancel their insurance, please use our online forms.
  • If you do phone, we will only be able to deal with your query if:
    • You're in a vulnerable situation or an NHS or frontline health┬ácare worker who can't easily access our online services, or
    • You are worried about making future payments, or
    • Your policy is due to renew in less than a week and you're concerned the policy is no longer suitable for you, or
    • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.
  • For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and how to use our online services.
  • Our opening hours have changed to: Monday to Friday 9am - 6pm, Saturday 10am - 2pm and Sunday Closed. If do you need to call us, please bear with us as it may take us longer to answer your call. We're sorry for any inconvenience this causes you.

Read our Coronavirus FAQs

Hastings Direct news: driving behaviours

The main theme of this week's news is drivers and their behaviours. Surveys reveal how motorists behave after nudging a car when parking and how comfortable people feel using their mobile while driving. In other news, concerns have been raised over whether your tumble dryer could be invalidating your home insurance.

Nearly a third of drivers have hit a car while parking

damaged car.

New research by OSV has revealed nearly a third (29%) of respondents admitted to rubbing another car at low speeds while parking.

Worryingly, more than one in 10 (12%) of the 1,000 motorists questioned said they had then driven off without leaving a note containing either their details or an apology.

A similar amount (12%) of drivers admitted they had had a minor bump when trying to park last year.

However, it's not just other cars that motorists are bumping into when parking. The object drivers hit the most often is bollards, with more than a quarter (27%) admitting to hitting one.

Other things motorists admitted hitting were garage doors (15%), gates (12%), walls (10%) and lampposts (5%).

Survey reveals motorists feel in control using their mobile while driving

using mobile.

A new Motoring.co.uk survey, which questioned nearly 1,200 motorists, found more than half (57%) of respondents said they feel as "in control as normal" when using their mobile phone while driving.

What's more, over two fifths (43%) of drivers would not hesitate to use their phone when behind the wheel, and nearly three quarters (72%) use their phone while stopped in traffic or at lights.

The survey also revealed that almost six in 10 motorists (59%) admitted to using their phones during normal driving, while nearly a quarter (24%) said they used their phones while travelling at high speeds on the motorway.

When it comes to what they're using their phone for, checking SMS was the most common reason (24%), followed by checking emails or notifications (16%) and answering calls (15%).

Could your faulty tumble dryer invalidate your home insurance?

tumble dryer.

With Whirlpool in the process of repairing or replacing 4.3 million potentially faulty machines, four million households in the UK could be invalidating their home insurance if they do not follow strict guidelines when using their tumble dryer, reports say.

Whirlpool has advised customers to use affected tumble dryers as normal as long as they are not left unattended when in use and that the filter is checked and cleaned after every cycle.

Yet there are warnings using affected tumble dryers could pose a fire risk as fire brigades reveal dozens of recent household fires have been linked to tumble dryers.

There is now concern among customers that their home insurance policies could be invalid if they use faulty machines.

However, Malcom Tarling from the Association of British Insurers said the trade association did not know of any rejected claims and urged customers to check their home insurance policy with their insurer or broker.

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