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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct news: driving behaviours

The main theme of this week's news is drivers and their behaviours. Surveys reveal how motorists behave after nudging a car when parking and how comfortable people feel using their mobile while driving. In other news, concerns have been raised over whether your tumble dryer could be invalidating your home insurance.

Nearly a third of drivers have hit a car while parking

damaged car.

New research by OSV has revealed nearly a third (29%) of respondents admitted to rubbing another car at low speeds while parking.

Worryingly, more than one in 10 (12%) of the 1,000 motorists questioned said they had then driven off without leaving a note containing either their details or an apology.

A similar amount (12%) of drivers admitted they had had a minor bump when trying to park last year.

However, it's not just other cars that motorists are bumping into when parking. The object drivers hit the most often is bollards, with more than a quarter (27%) admitting to hitting one.

Other things motorists admitted hitting were garage doors (15%), gates (12%), walls (10%) and lampposts (5%).

Survey reveals motorists feel in control using their mobile while driving

using mobile.

A new Motoring.co.uk survey, which questioned nearly 1,200 motorists, found more than half (57%) of respondents said they feel as "in control as normal" when using their mobile phone while driving.

What's more, over two fifths (43%) of drivers would not hesitate to use their phone when behind the wheel, and nearly three quarters (72%) use their phone while stopped in traffic or at lights.

The survey also revealed that almost six in 10 motorists (59%) admitted to using their phones during normal driving, while nearly a quarter (24%) said they used their phones while travelling at high speeds on the motorway.

When it comes to what they're using their phone for, checking SMS was the most common reason (24%), followed by checking emails or notifications (16%) and answering calls (15%).

Could your faulty tumble dryer invalidate your home insurance?

tumble dryer.

With Whirlpool in the process of repairing or replacing 4.3 million potentially faulty machines, four million households in the UK could be invalidating their home insurance if they do not follow strict guidelines when using their tumble dryer, reports say.

Whirlpool has advised customers to use affected tumble dryers as normal as long as they are not left unattended when in use and that the filter is checked and cleaned after every cycle.

Yet there are warnings using affected tumble dryers could pose a fire risk as fire brigades reveal dozens of recent household fires have been linked to tumble dryers.

There is now concern among customers that their home insurance policies could be invalid if they use faulty machines.

However, Malcom Tarling from the Association of British Insurers said the trade association did not know of any rejected claims and urged customers to check their home insurance policy with their insurer or broker.

© M2 Bespoke 2016

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