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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

Show more

  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct news: dash cams

Car insurance firms have long championed dash cams, but despite their efforts, drivers have always seemed a bit reluctant to go out and purchase a device. However, the news from the past week suggests that British motorists are now quickly coming round to the technology. Perhaps it's a result of dash cams coming down in price in the past 12 months, or maybe it's the fact that the devices enable them to show their friends and family — rather than just talk about — the "idiot drivers" they encounter on the road.

UK sees surge in dash cam sales

dash cam.

Nearly three million road users in the UK have now gone out and purchased a dash cam, according to new research.

The number of British motorists choosing to film their driving is expected to continue to surge, with over half of drivers quizzed by the RAC planning to purchase an in-car camera sooner rather than later.

One in four said they think having a camera record their every move on the road will make them a safer driver, while nearly three quarters of those who have experienced a liability dispute think having one would have helped their cause.

The RAC's research coincides with a study from Garmin which yielded similar results — 52% of respondents who had been involved in a dispute over who was at fault in an accident think a camera would have been helpful to prove their innocence.

Kirsty Quartley, from Garmin, said its research showed there are a "significant" number of people who have had insurance claims go unsettled due to lack of evidence. That alone makes a dash cam a "sound long-term investment", she claims.

"Appalling" van driver tries to bully learner off the road

learning to drive.

More and more driving instructors are choosing to have their cars fitted with dash cams. It's easy to understand why, based on an incident with a van driver last week.

In a video uploaded by Scotland's Worst Drivers, a white van man is seen to try and intimidate a learner driver, pulling up close to her rear bumper, then honking his horn and revving his engine as the learner allowed oncoming traffic with the right of way to pass.

It has since emerged that the learner was in fact taking her driving test, the Daily Record reports. The good news is she passed, making her instructor "extremely proud".

A spokesman for Scotland's Worst Drivers said: "The attitude of their driver was appalling, especially as he was well aware it was a tuition vehicle."

Meanwhile, the white van man's employer, has said it will formally interview the driver and re-check his driver's record.

Drivers warned about rutting season

deer.

It's not only dangerous drivers that can be captured on a dash cam; any wildlife you encounter out on the road will also not go unmissed.

With that in mind, drivers have been told to be on the lookout for deer when travelling through wildlife hotspots.

October marks the start of rutting season, whereby males compete with one another for their territory, causing them to lose awareness and stray onto roads.

"In wooded areas in particular, there may be very little warning before one or several deer bolt across," a spokesman for RSPCA spokesman explained.

With 74,000 deer-related incidents every year in the UK, it is something of an inevitability that drivers will encounter some form of wildlife during the course of the year.

However, Phillip Lucas, who has been involved in deer management in the Sussex area for 30 years, says that drivers can reduce the risk of a serious collision by killing their speed.

"If you hit a deer at 20mph you might be able to stop, but if you are doing 60mph you haven't got a hope in hell!" he told the Eastbourne Herald.

"Hitting a 40-50kg deer is the equivalent of being hit by a large rock when you drive at 40mph."

Motorists increasingly choosing to go electric

car.

It's not only dash cams that are enjoying soaring sales — electric and hybrid cars have had a promising nine months, with 20,992 drivers in the UK having bought a plug-in vehicle between January and September, according to new figures.

The 20,000+ figure marks a 139% rise on the same period in 2014, reveals the Society of Motor Manufacturers and Traders (SMMT).

This increase in demand is the result of a greater choice of models, with more than 27 pure electric or plug-in hybrid cars now available in the UK, says Go Ultra Low.

Head of Go Ultra Low, Poppy Welch, said she expects the trend to continue over the course of the next three months, with motorists "keen to achieve maximum miles for the lowest cost".

© M2 Bespoke 2015

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