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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct news: covering the little things

Did you know that when you refer to Mother's Day, you're actually referring to the American holiday annually celebrated on the second Sunday of May? Numerous countries have a day dedicated to celebrating mums or maternal figures, but they all have different dates.

Mothering Sunday gifts.

In the UK, Mothering Sunday is held on the fourth Sunday of Lent. In case you need an easy way to remember when it is, this makes it always exactly three weeks before Easter Sunday. In 2016, Mothering Sunday is on Sunday 6 March.

Mothering Sunday has long been associated with family and mothers. Laetare Sunday — the middle of Lent — was a day people spent returning to their 'mother' church. It would often be a chance for children working away from home to return and spend the day with their mums.

After campaigning for an official day to honour mothers in America crossed over to the UK in the early 1900s, it became a national celebration by the 1950s.

According to Rakuten, consumers in the UK now tend to spend three times as much on Mother's Day than they do on Father's Day.

But sometimes it's not about money — it's the little things that matter most. Sometimes a precious family picture or a piece of jewellery engraved with a special message is just as treasured as a larger, more expensive gift. But then again, what if you want to push the boat out? Perhaps you'd like to buy your mum some new baking accessories so she can give Mary Berry a run for her money? Or maybe you want get her a new tablet to help you keep in touch if you're far away? Or treat her to a designer handbag that she can use for special occasions?

Let be honest, updating an insurance policy isn't going to be anyone's first thought when getting a gift, but if you're pushing the boat out, or if your family have treated you to something extra special, it might be something you need to think of.

Having valuable items lost, stolen or damaged can be a very stressful experience so it's best to get them covered right from the start.

You can ask for valuables to be recorded as specific items on your existing home contents insurance policy, in which case you can state whether you would like cover away from home. Or, you can get individual cover for pieces that exceed the single item limit.

Making sure you accurately update your information at each renewal will not only make sure all your valuables are covered but it will also help you to avoid being underinsured. The price of gold has recently risen so if you've not had jewellery valued recently, now is the best time to do it to ensure you've got the right level of cover in place for you.

And if you're still struggling for gift ideas, check out our top five treats for special mums this Mother's Day …

Our top 5 Mother's Day gift ideas …

  1. Jewellery or watch engraved with a personalised message
  2. A picture or painting of all the generations of a family
  3. New technology — phone, tablet, iPod
  4. Baking scales and accessories
  5. Decorative cushion or throw

If you ask most mothers, a day off from having to do any house work, being treated to an extra special home cooked meal and some quality family time is the best gift you can give.

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