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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

Show more

  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Connected cars and courses

The focus of this week's news is the improvement of journeys and road safety for motorists through connected car technology and new courses. We'll also look at a few tips to secure your home in the winter months.

Could technology stop you getting stuck at traffic lights?

A traffic jam.

It might sound too good to be true, but Ford is currently working on new technology aimed at helping drivers avoid being stuck at traffic lights.

According to the RAC, the technology will use information on traffic light timings from roadside units and will provide drivers with information on the best speed to travel at to ensure they get a green light.

Tests on the device will be carried out by UK Autodrive, which is a government-backed scheme and is the country's largest trial of self-driving and connected technology.

The development and testing of vehicle to vehicle and vehicle to infrastructure technologies aimed at making driving less stressful, time consuming and more fuel efficient will be carried out through the £20m initiative.

Ford connectivity technical expert, Christian Ress, believes the technology will bring many benefits, such as helping "to improve the flow of traffic and provide significant reductions in carbon dioxide emissions and fuel consumption."

Drink driver rehabilitation courses to educate on dangers of drug driving

Did you know?

  • The average Brit spends more than two days a year at traffic lights.
  • There are more than 33,800 traffic lights systems in the UK — this is an increase of 23% in three years.
  • 29% of drivers have driven through a red light.

Source: confused.com

Motorists convicted of drink driving will be educated on the dangers of drug driving in existing rehabilitation courses thanks to a new initiative.

As a result of figures revealing a fifth of convicted drug drivers were found to have been previously banned for drink driving, the Department for Transport trial will see around 1,000 offenders in England and Wales attend the combined course.

Discussing the move, road safety minister Andrew Jones said: "We have some of the safest roads in the world and have introduced tougher penalties for drink and drug driving to make them even safer.

"Getting behind the wheel while under the influence of drugs can have catastrophic results for drivers and passengers and can ruin families' lives."

"Educating offenders of the dangers of drug driving will help prevent it in the future."

Tips to protect your home from break-ins this winter

According to the Daily Express, there were more household burglaries in November than in any other month last year.

Official figures suggest the average burglary costs £2,833, with £566 coming from damage and £2,267 being made up of stolen items.

With jewellery, wallets and purses, computer equipment, electrical goods, watches and mobile phones the items most likely to be stolen, here are some tips to protect your home as we enter the peak time for burglaries:

  • Always lock your doors and windows, even if just going out for a short time. Your insurer may refuse to pay out if they're left unlocked.
  • Install a British Standards approved burglar alarm and make sure it's switched on when the house is empty.
  • Keep home and car keys away from the front door, as burglars may be able to grab these in a matter of moments.
  • Keep your shed locked.

All information is correct at time of publication. Hastings Direct cannot be held responsible for any misinformation displayed.

© M2 Bespoke 2016

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