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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Community Days

We serve our local communities by being a good neighbour and supporting local charities. Each year we pick a few local charities around our Bexhill and Leicester offices and raise money through fundraising events.

What are Community Days?

Beach clean up.

Hastings Direct employees have the chance to spend one day a year helping out a local charity or community group, whether that involves mucking in with daily tasks or taking part in a fundraising challenge.

Our employees can choose whether to take a day off work to help out, or to volunteer their time at the weekend. Usually, our staff will head out together as a team – some of the things they've got up to in the past include:

  • Wrapping and handing out Christmas presents to less fortunate families
  • Gardening and general DIY at local hospices
  • Helping at local animal and dog sanctuaries
  • Supporting charity partners with family fun days and fundraising events
  • Lending a hand at local arts charities.

Benefitting Bexhill

Back in 2017, we focused our efforts in beautiful Bexhill, home to Hasting Direct's headquarters. Our Big Community Challenge involved our entire leadership team, who split into groups to tackle a whole host of charity-led tasks.

Two groups hit the beach to clean up the coast, while another hosted an afternoon of tea, treats and bingo at the Bexhill Caring Community centre. Meanwhile, another group took over Mind and Cancer Research charity shops.

And to top it off, we hosted our annual charity raffle with prizes kindly donated by local businesses and suppliers. Every single penny raised went to our chosen charity partners.

Who we're helping this year

Every year we pick a handful of new charities to partner up with, with the money raised through our fundraising events and activities distributed among them. As well as donating money to these great causes, we volunteer our time, helping them out with whatever they need.

The charities we're working with this year are:

  • You Raise Me Up – An organisation providing much-needed financial and emotional support to families who have lost a young adult between the ages of 16 and 25.
  • Seaview project – An open-access wellbeing centre offering help and inspiration for people living on society's margins.
  • Hope Against Cancer – Leicestershire and Rutland's local cancer research charity, funding cutting-edge research into the disease and making clinical trials available to the local area.
  • Open Hands Leicester – A charity with a Christian foundation that provides free food, clothing, furniture and skills courses to vulnerable and disadvantaged people.

Leesa Pattison, centre manager at You Raise Me Up, said: 'The much needed funds [Hastings Direct] has pledged and started raising for You Raise Me Up will help us continue to provide practical, emotional and financial support to families who lose their young children suddenly.'

Seaview's chief officer, Annie Whelan, said the charity was 'thrilled' to be chosen as one of our partners. She added: 'We're looking forward to developing our relationship with Hastings Direct staff during their community days as well as working with them to address some of our building issues over the next year.'

The Hastings Direct team has already kicked off fundraising activities for these fantastic charities and we can't wait to raise as much money as possible for them this year. If you want to keep track of what we get up to, follow @HDcareers on Twitter.

Join us...