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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
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Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct news: Cassie's law & the legal eyesight for driving

Cassie's law.

Hundreds of motorists have lost their licence after failing roadside eyesight tests under new, stricter powers introduced in 2013, the Guardian reports.

In 2011, 87-year-old Colin Horsfall was driving in Colchester, Essex, when he mounted a kerb and hit Cassie McCord, 16, who suffered fatal head injuries. It was later revealed that Mr Horsfall had failed an eyesight test several days prior to the incident; yet, at the time, police officers did not have the power to immediately ban him from driving.

Cassie's mother, Jackie Rason, called for changes to the law following the death of her daughter, which eventually led to new powers, known as 'Cassie's law,' being introduced in 2013. Under the new law, the Driver and Vehicle Licensing Authority (DVLA) is able to suspend licences more quickly.

Figures gained through a Freedom of Information Act revealed that since 2013, British police forces have applied to revoke the licences of 631 drivers who failed an eyesight test. In the majority of cases — 609 — the DVLA suspended the licences.

Mrs Rason said it was "brilliant news" and admitted she was unaware of the how widely the new law was being implemented.

"That's more than 600 people who could still be driving, perhaps without even knowing there was a problem with their sight," she said. "You can't say that in every case they would have killed somebody, but it is very likely to have prevented fatal accidents and other casualties."

If a police officer feels that a driver is putting other road users' safety at risk, they are now able to apply for immediate revocation of their licence through the DVLA.

Under the new law, there are three levels of revocation: immediate; within 48 hours; and postal, whereby a letter will be sent to drivers within 24 hours of police notification.

Mrs Rason said she will continue pushing for tougher driving laws, such as compulsory eye tests for all motorists and further checks for over-70s.

Here's a brief outline of the DVLA's driving eyesight rules:

  • If you need to wear contact lenses or glasses to meet the standards of vision for driving, then you must wear them every time you drive.
  • You must notify the DVLA if you have if you have an issue which affects both of your eyes. This does not include being colour blind, long sighted or short sighted. You do not need to notify the DVLA if you have had if you have undergone surgery to correct short-sightedness to meet driving standards.
  • You can search the A to Z of medical conditions page to find out if you need to notify the DVLA about your eyesight problem.
  • You must be able to read a car number plate from 20 metres away (with glasses or contact lenses, if necessary).
  • You must have an adequate field of vision in order to drive — your optician can explain what this is and carry out a test.

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