Hastings Direct.

Important - Coronavirus update

In line with guidance from the Government and to help look after our colleagues, we now have a limited number of staff in the office. During this time, we're committed to supporting you in the best way we can. We'll be here throughout to keep you updated so make sure to check back regularly.

  • At this time, please help us to prioritise essential calls by using our online services.
    • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
    • If you're a home, bike or van customer, or for any customers wishing to cancel their insurance, please use our online forms.
  • If you do phone, we will only be able to deal with your query if:
    • You're in a vulnerable situation or an NHS or frontline health┬ácare worker who can't easily access our online services, or
    • You are worried about making future payments, or
    • Your policy is due to renew in less than a week and you're concerned the policy is no longer suitable for you, or
    • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.
  • For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and how to use our online services.
  • Our opening hours have changed to: Monday to Friday 9am - 6pm, Saturday 10am - 2pm and Sunday Closed. If do you need to call us, please bear with us as it may take us longer to answer your call. We're sorry for any inconvenience this causes you.

Read our Coronavirus FAQs

Life at Hastings Direct: Tim

Tim, Training executive

What's it like working at Hastings Direct? We're an agile and fast moving company where Colleagues can contribute and thrive.

Want to know more? We're going to be talking to different people throughout the business to give you a real insight into what it's like to work at Hastings Direct.


Tim joined Hastings Direct's technical training team a year ago, and is accountable for the induction and training of all new starters joining customer services, renewals and sales. In addition to this Tim supports human resources (HR) with recruitment and training events.

What do you love about Hastings Direct?

There's a real friendly and supportive atmosphere wherever you are in the business, no matter who you interact with, you can really feel it. It's hard to explain until you're actually here, but it's such a great feeling.

What attracted you to work at Hastings Direct?

The chance to be part of something brand new from the start. Helping Leicester become a successful site was a great chance I'd have been silly to turn down.

What would your candidate top tip be?

Be yourself. Take any interview as an opportunity to showcase who you are. With the company being so Colleague focussed, it's best you're seen for who you really are, rather than trying to put on an act.

What does a day in your role look like?

As a trainer, I spend my days helping new starters learn the ropes. Sometimes it's really theory based and involves delivering presentations. Other days I facilitate role playing with members of the group and feedback on how well they're doing.

What's the main perk of your role?

Helping people learn new things, and seeing them realise when they get it. It's a great feeling. The free fruit and hot chocolate also helps.

What did you do before you joined Hastings Direct?

Previous to Hastings Direct, I worked as a learning & development advisor at British Gas. Similarly, I designed and delivered training, and spent a lot of time in Cape Town, South Africa helping set up a new call centre.

How has your career developed while at Hastings Direct?

Alongside delivering training, I get to work closely with the recruitment and human resources (HR) teams. Moving into HR is something I'm massively interested in, and I'm fortunate to have been able to learn a lot more from Colleagues and gain experience, which is helping me study towards my CIPD. The role's ever changing and no day's ever the same, but that's what makes it so great.

Join us...