Your browser's out of date so you may not be able to use some of the features on our website. For the best experience, we recommend upgrading your browser to a newer version.

Life at Hastings Direct: Tim

Tim, Training executive

What's it like working at Hastings Direct? We're an agile and fast moving company where Colleagues can contribute and thrive.

Want to know more? We're going to be talking to different people throughout the business to give you a real insight into what it's like to work at Hastings Direct.


Tim joined Hastings Direct's technical training team a year ago, and is accountable for the induction and training of all new starters joining customer services, renewals and sales. In addition to this Tim supports human resources (HR) with recruitment and training events.

What do you love about Hastings Direct?

There's a real friendly and supportive atmosphere wherever you are in the business, no matter who you interact with, you can really feel it. It's hard to explain until you're actually here, but it's such a great feeling.

What attracted you to work at Hastings Direct?

The chance to be part of something brand new from the start. Helping Leicester become a successful site was a great chance I'd have been silly to turn down.

What would your candidate top tip be?

Be yourself. Take any interview as an opportunity to showcase who you are. With the company being so Colleague focussed, it's best you're seen for who you really are, rather than trying to put on an act.

What does a day in your role look like?

As a trainer, I spend my days helping new starters learn the ropes. Sometimes it's really theory based and involves delivering presentations. Other days I facilitate role playing with members of the group and feedback on how well they're doing.

What's the main perk of your role?

Helping people learn new things, and seeing them realise when they get it. It's a great feeling. The free fruit and hot chocolate also helps.

What did you do before you joined Hastings Direct?

Previous to Hastings Direct, I worked as a learning & development advisor at British Gas. Similarly, I designed and delivered training, and spent a lot of time in Cape Town, South Africa helping set up a new call centre.

How has your career developed while at Hastings Direct?

Alongside delivering training, I get to work closely with the recruitment and human resources (HR) teams. Moving into HR is something I'm massively interested in, and I'm fortunate to have been able to learn a lot more from Colleagues and gain experience, which is helping me study towards my CIPD. The role's ever changing and no day's ever the same, but that's what makes it so great.