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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Life at Hastings Direct: Tim

Tim, Training executive

What's it like working at Hastings Direct? We're an agile and fast moving company where Colleagues can contribute and thrive.

Want to know more? We're going to be talking to different people throughout the business to give you a real insight into what it's like to work at Hastings Direct.

Tim.

Tim joined Hastings Direct's technical training team a year ago, and is accountable for the induction and training of all new starters joining customer services, renewals and sales. In addition to this Tim supports human resources (HR) with recruitment and training events.

What do you love about Hastings Direct?

There's a real friendly and supportive atmosphere wherever you are in the business, no matter who you interact with, you can really feel it. It's hard to explain until you're actually here, but it's such a great feeling.

What attracted you to work at Hastings Direct?

The chance to be part of something brand new from the start. Helping Leicester become a successful site was a great chance I'd have been silly to turn down.

What would your candidate top tip be?

Be yourself. Take any interview as an opportunity to showcase who you are. With the company being so Colleague focussed, it's best you're seen for who you really are, rather than trying to put on an act.

What does a day in your role look like?

As a trainer, I spend my days helping new starters learn the ropes. Sometimes it's really theory based and involves delivering presentations. Other days I facilitate role playing with members of the group and feedback on how well they're doing.

What's the main perk of your role?

Helping people learn new things, and seeing them realise when they get it. It's a great feeling. The free fruit and hot chocolate also helps.

What did you do before you joined Hastings Direct?

Previous to Hastings Direct, I worked as a learning & development advisor at British Gas. Similarly, I designed and delivered training, and spent a lot of time in Cape Town, South Africa helping set up a new call centre.

How has your career developed while at Hastings Direct?

Alongside delivering training, I get to work closely with the recruitment and human resources (HR) teams. Moving into HR is something I'm massively interested in, and I'm fortunate to have been able to learn a lot more from Colleagues and gain experience, which is helping me study towards my CIPD. The role's ever changing and no day's ever the same, but that's what makes it so great.

Join us...