Hastings Direct.

Important - Coronavirus update

In line with guidance from the Government and to help look after our colleagues, we now have a limited number of staff in the office. During this time, we're committed to supporting you in the best way we can. We'll be here throughout to keep you updated so make sure to check back regularly.

  • At this time, please help us to prioritise essential calls by using our online services.
    • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
    • If you're a home, bike or van customer, or for any customers wishing to cancel their insurance, please use our online forms.
  • If you do phone, we will only be able to deal with your query if:
    • You're in a vulnerable situation or an NHS or frontline health┬ácare worker who can't easily access our online services, or
    • You are worried about making future payments, or
    • Your policy is due to renew in less than a week and you're concerned the policy is no longer suitable for you, or
    • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.
  • For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and how to use our online services.
  • Our opening hours have changed to: Monday to Friday 9am - 6pm, Saturday 10am - 2pm and Sunday Closed. If do you need to call us, please bear with us as it may take us longer to answer your call. We're sorry for any inconvenience this causes you.

Read our Coronavirus FAQs

Life at Hastings Direct: Kieran

Kieran, Team Leader

What's it like working at Hastings Direct? We're an agile and fast moving company where Colleagues can contribute and thrive.

Want to know more? We're going to be talking to different people throughout the business to give you a real insight into what it's like to work at Hastings Direct.


Kieran joined Hastings Direct over a year ago starting out a team leader in customer services. He now has a role overseeing the academy teams in Leicester. Kieran is accountable for getting all of the agents' upskilled to be able to succeed on the floor while embedding our values and culture.

What do you love about Hastings Direct?

My values and the values of Hastings Direct are completely in sync. The people at this company are a pleasure to work with and make it enjoyable to come to work. The environment and culture's great. To sum it up, I'm respected, adequately challenged, paid well and cared for.

What attracted you to work at Hastings Direct?

Being part of something huge from the very start. To be able to create and mould a culture where our agents can thrive, develop and enjoy coming to work while achieving results.

What would your candidate top tip be?

Be yourself and try to relax. We're looking for people with a positive can do attitude and good people skills.

What does a day in your role look like?

The beauty of my role is that no day's the same. I look after the academy teams and coaches so my priorities are to make sure the customer representatives get the skills they need to succeed, while the coaches are supported to help them in their role.

What's the main perk of your role?

As academy leader I get to meet everyone who comes through our doors and it's an absolute pleasure to show our new Colleagues the "Hastings Way".

What did you do before you joined Hastings Direct?

I worked as a team leader at British Gas in their multimedia team.

How has your career developed while at Hastings Direct?

From leading a customer service team, I'm now looking after the academy teams in Leicester as part of my development towards a permanent contact centre leader (CCL) role. The support and direction I've been given by the senior leadership team has been unwavering. I can't thank them enough.

Join us...