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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Life at Hastings Direct: Kieran

Kieran, Team Leader

What's it like working at Hastings Direct? We're an agile and fast moving company where Colleagues can contribute and thrive.

Want to know more? We're going to be talking to different people throughout the business to give you a real insight into what it's like to work at Hastings Direct.

Kieran.

Kieran joined Hastings Direct over a year ago starting out a team leader in customer services. He now has a role overseeing the academy teams in Leicester. Kieran is accountable for getting all of the agents' upskilled to be able to succeed on the floor while embedding our values and culture.

What do you love about Hastings Direct?

My values and the values of Hastings Direct are completely in sync. The people at this company are a pleasure to work with and make it enjoyable to come to work. The environment and culture's great. To sum it up, I'm respected, adequately challenged, paid well and cared for.

What attracted you to work at Hastings Direct?

Being part of something huge from the very start. To be able to create and mould a culture where our agents can thrive, develop and enjoy coming to work while achieving results.

What would your candidate top tip be?

Be yourself and try to relax. We're looking for people with a positive can do attitude and good people skills.

What does a day in your role look like?

The beauty of my role is that no day's the same. I look after the academy teams and coaches so my priorities are to make sure the customer representatives get the skills they need to succeed, while the coaches are supported to help them in their role.

What's the main perk of your role?

As academy leader I get to meet everyone who comes through our doors and it's an absolute pleasure to show our new Colleagues the "Hastings Way".

What did you do before you joined Hastings Direct?

I worked as a team leader at British Gas in their multimedia team.

How has your career developed while at Hastings Direct?

From leading a customer service team, I'm now looking after the academy teams in Leicester as part of my development towards a permanent contact centre leader (CCL) role. The support and direction I've been given by the senior leadership team has been unwavering. I can't thank them enough.

Join us...