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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
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Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Life at Hastings Direct: Gemma

Gemma, Team Leader

What's it like working at Hastings Direct? We're an agile and fast moving company where Colleagues can contribute and thrive.

Want to know more? We're going to be talking to different people throughout the business to give you a real insight into what it's like to work at Hastings Direct.

Gemma.

Gemma joined Hastings Direct five years ago as a customer representative, before this she was a flight attendant so this was a real change in career.

Gemma continued in the role as a customer representative for a year and a half before being promoted to senior representative, and then on to a team leader and academy leader.

She's responsible for coaching, developing and supporting our new and existing colleagues to a competent level as well as leading by example and role modelling behaviours amongst others.

What do you love about Hastings Direct?

The time and investment the company gives its Colleagues. We're treated as people and not numbers. Let's not forget the unbelievable amount of support we give to the community.

What attracted you to work at Hastings Direct?

The career progression.

What would your candidate top tip be?

Research the company, you'll be surprised how much there is to know.

What does a day in your role look like?

My day could include anything from coaching my team, taking over complaints, holding one to one meetings with colleagues and team meetings, interviewing new candidates, supporting HR practices, developing the coaches, running incentives, driving performance and much more.

What's the main perk of your role?

Seeing my team develop and blossom in their role, whether it's from training and being signed into teams or progressing into a different role — job satisfaction's the biggest thing.

What did you do before you joined Hastings Direct?

I was an air hostess, so I knew absolutely nothing about insurance.

How has your career developed while at Hastings Direct?

I started as a customer representative in 2010, was successful in moving in to a senior representative position within a year and a half, and a couple of years later I was made permanent in a team leader role. I'm now overseeing the customer service academy, which I absolutely love.

Join us...