Hastings Direct.

Important - Coronavirus update

In line with guidance from the Government and to help look after our colleagues, we now have a limited number of staff in the office. During this time, we're committed to supporting you in the best way we can. We'll be here throughout to keep you updated so make sure to check back regularly.

  • At this time, please help us to prioritise essential calls by using our online services.
    • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
    • If you're a home, bike or van customer, or for any customers wishing to cancel their insurance, please use our online forms.
  • If you do phone, we will only be able to deal with your query if:
    • You're in a vulnerable situation or an NHS or frontline health┬ácare worker who can't easily access our online services, or
    • You are worried about making future payments, or
    • Your policy is due to renew in less than a week and you're concerned the policy is no longer suitable for you, or
    • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.
  • For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and how to use our online services.
  • Our opening hours have changed to: Monday to Friday 9am - 6pm, Saturday 10am - 2pm and Sunday Closed. If do you need to call us, please bear with us as it may take us longer to answer your call. We're sorry for any inconvenience this causes you.

Read our Coronavirus FAQs

Life at Hastings Direct: Gemma

Gemma, Team Leader

What's it like working at Hastings Direct? We're an agile and fast moving company where Colleagues can contribute and thrive.

Want to know more? We're going to be talking to different people throughout the business to give you a real insight into what it's like to work at Hastings Direct.


Gemma joined Hastings Direct five years ago as a customer representative, before this she was a flight attendant so this was a real change in career.

Gemma continued in the role as a customer representative for a year and a half before being promoted to senior representative, and then on to a team leader and academy leader.

She's responsible for coaching, developing and supporting our new and existing colleagues to a competent level as well as leading by example and role modelling behaviours amongst others.

What do you love about Hastings Direct?

The time and investment the company gives its Colleagues. We're treated as people and not numbers. Let's not forget the unbelievable amount of support we give to the community.

What attracted you to work at Hastings Direct?

The career progression.

What would your candidate top tip be?

Research the company, you'll be surprised how much there is to know.

What does a day in your role look like?

My day could include anything from coaching my team, taking over complaints, holding one to one meetings with colleagues and team meetings, interviewing new candidates, supporting HR practices, developing the coaches, running incentives, driving performance and much more.

What's the main perk of your role?

Seeing my team develop and blossom in their role, whether it's from training and being signed into teams or progressing into a different role — job satisfaction's the biggest thing.

What did you do before you joined Hastings Direct?

I was an air hostess, so I knew absolutely nothing about insurance.

How has your career developed while at Hastings Direct?

I started as a customer representative in 2010, was successful in moving in to a senior representative position within a year and a half, and a couple of years later I was made permanent in a team leader role. I'm now overseeing the customer service academy, which I absolutely love.

Join us...