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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

Show more

  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

News weekly update: Car commuting and your health

Your daily car commute could be bad for your health, while thefts of blue badges increases, this week's news explores. And if you're planning on doing some DIY then you might want to consider if it's worth it.

How commuting by car can affect your health

mmmm chocolate.

All car commuters share the experience of a terrible journey that's ruined their mood for the rest of their day. But how bad is this for your health?

The RAC discusses new research conducted by the Royal Society for Public Health (RSPH) which discovered that commuting is associated with stress, higher blood pressure and an increased body mass index.

While some of that might not surprise you, what you might not know is that the average calorie count of car commuters increases by as much as 767. And this figure could be higher for many commuters.

The research, which polled 1,500 workers and also studied the habits of those who commute by rail or bus, found car commuters had less time for healthy activities like cooking, exercising and sleeping.

So what are commuters snacking on? The most common snack is a chocolate bar, followed by crisps, fizzy drinks and muffins.

Thefts of blue badges trebles in three years

The Local Government Association's (LGA's) latest figures reveal thefts of blue badges for disabled drivers have more than trebled in three years in England.

Cases of recorded theft rose to 2,056 cases in 2015, up from 656 in 2013 and 1,756 in 2014.

Prosecutions for abusing the use of stolen or lost blue badges were also found to have increased nearly threefold over the last five years, reaching 985 in 2015, up from 330 in 2010.

LGA Transport spokesman, Martin Tett, said: "The theft of blue badges is clearly a crime on the rise and it's alarming that incidents have trebled in just three years.

"Illegally using a blue badge is not a victimless crime. For disabled people, blue badges are a vital lifeline that helps them get out and about to visit shops or family and friends."

DIY: Is it worth it?

If you think a spot of DIY could save you money, you might want to think again.

Halifax research has found that while 72% of respondents took on a DIY job in order to save money, more than a quarter (27%) ended up with a botched job.

Despite this, many are confident that they have the ability to complete a whole range of tasks. More than three quarters (77%) are confident to tackle painting, and a similar amount (75%) feel the same way about gardening.

What's more, just under half would attempt putting up shelves and around two fifths would put up wallpaper.

But, things don't always go to plan. Paint and wallpaper paste can end up where it's not supposed to be or you could damage a fragile wall by hammering into it.

But the cost of putting things right can sometimes be more than paying a professional to do the job in the first place so it's vital you check your home insurance cover before you start.

All information is correct at time of publication. Hastings Direct cannot be held responsible for any misinformation displayed.

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