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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

News weekly update: Would you be a blood donor?

Give blood.

Do you have a spare 10 minutes today? Why not give the gift of life and give blood?

There are many myths surrounding blood donation that could be putting you off. For example, did you know that a full donation is 470ml, not 1L? Plus, a full donation only takes between five and 10 minutes to complete, as opposed to the hours and hours that you might expect.

This year's World Blood Donor Day, celebrated on 14th June, carried the theme "Blood connects us all" — but how many of these fast facts about donation did you know?

How many pints of blood are needed every day?

Did you know?

  • Red blood cells have a shelf life of 35 days
  • One year is the maximum amount of time plasma can be stored for
  • Around 8,000 blood transfusions are carried out in the UK each day

In order to treat patients in need across England, more than 6,000 blood donations are needed every day. This is why there's always a need for people to give blood.

While the majority of people between 17 and 65 years old are able to give blood, around half of current donors are over 45. To make sure there is enough blood in the future, there is a now a need for younger people to start donating.

How easy is it to donate?

Whether you're a new or existing blood donor, it is easy to book an appointment to give blood in England. Donors can create an online account that allows them to book appointments and find out where you can donate.

How to prepare to donate

Did you know?

  • The human body has between 4-6 litres of blood
  • There are four main blood groups, A, B, AB and O
  • Around 47% of the population are blood group O

You've decided to become a blood donor and have booked an appointment. Now what? Follow these tips to have a safe blood donation experience:

  • Eat regular meals to stop you feeling lightheaded.
  • Boost your wellbeing with a good night's sleep.
  • Make sure you drink plenty of fluids 24 hours before donating, but avoid alcohol.
  • Wear comfortable and loose clothing while avoiding anything with tight sleeves.
  • It's normal to feel nervous. To help distract you from the nerves, bring a friend with you.
  • Or bring a book, a magazine or an MP3 player along to help you relax.
  • Save time by making sure you know your medical, body piercing and travel history.
  • You can still exercise before and after donating blood but don't do anything that is more strenuous than usual. You will also need to make sure you're fully recovered and well hydrated before you give blood.

Would you now consider giving blood?

Sources:

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