i

Coronavirus update Last updated 9th July 16:00

Show more

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

Show more

  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Be clear on driving safely in fog

Now that winter is well and truly here, we can set our minds to enjoying the season by spending guilt-free evenings in front of the fire.

A mechanic.

While hibernation season may be well and truly upon us, that doesn't mean we can avoid going to work, doing the food shop or heading off to visit friends and family, no matter how hard it may be to leave your duvet in the cold, dark mornings.

Perhaps unsurprisingly, winter is the least favourite time for motorists to get behind the wheel as a result of reduced visibility from poor weather such as fog, the glare of low sun and darker evenings.

What's more, research commissioned by Scrivens Opticians & Hearing Care revealed over a quarter (28%) of car accidents happen in the winter.

But don't go hanging up your car keys just yet. In preparation for Road Safety Week 2016, which takes place between 21-27 November, we've put together some top tips for driving safely in one of winter's worst weather conditions: fog.

Only drive if it's necessary

Did you know?

The top 5 driving anxieties are:

  1. Snowy weather
  2. Other drivers
  3. Low sun
  4. Driving in the dark
  5. Lorries

According to Scrivens research

Even a confident driver can find driving in fog unnerving, with the low visibility making driving difficult and dangerous.

So, before you head out, ask yourself this: Is your journey really necessary? You can't use fog as an excuse to not go into work, but if you're just heading to the shops, put your feet up and head off when it clears.

Check your lights

During the autumn and winter months there's an increased chance of fog, so make sure your lights are working before you set off. It's also a good idea to get familiar with operating your front and rear fog lights ahead of your journey, especially if you've recently purchased a new car.

Using your lights

Did you know?

  • The stopping distance in icy weather is 10 times as long as the normal stopping distance.
  • This equates to 230 metres if you're travelling at 30mph in icy or snowy conditions
  • The stopping distance in wet weather is more than double that of normal driving conditions.
  • This equates to at least 46 metres if you're travelling at 30mph in wet conditions.

Source: Driving in adverse weather conditions — gov.uk

The Highway Code states that you must use headlights when visibility is significantly reduced. This generally tends to be when you can't see more than 100m in front — roughly the length of a football pitch.

To improve your vision and make sure other road users can see you in good time; make sure your headlamp switch is set to the dipped beam setting.

Even if there's no one around you, don't switch on your full beam. The fog will reflect the light back at you, reducing your visibility rather than improving it.

Fog lights

Some drivers avoid switching their fog lights on as they're worried about dazzling motorists, but when it comes to using fog lights, it's all about using common sense.

If you're struggling to see other vehicles on the road, switch your fog lights on. But don't keep switching them on and off, as this can be a distraction to other drivers.

Switch them off, front and back, when there's consistent improvement in visibility.

Listen out

Lastly, when visibility is poor you have to rely more on your other senses. At a junction, turn your music off and wind down your window so you can listen out for any traffic.

Join us...