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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

Show more

  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

News weekly update: bad habits

Bad habits — everyone has one. But which is the worst age group of motorists when it comes to bad driving habits, and what bad habits do homeowners make when they go on holiday? We'll also look at how running a car costs less than bus and rail fares.

Research reveals generation of drivers with worst driving habits

A speed camera.

It may be youngest drivers that have the reputation for having the worst driving habits, but a poll carried out by AA Tyres has revealed this title actually belongs to drivers aged between 25 and 34.

When it came to bad driving habits, this age group were found to commit 11 out of 12. These included:

  • Late breaking (87%)
  • Driving while tired (87%)
  • Using technology behind the wheel (87%)
  • Tailgating (71%).

The most common rule-breaking motorists of all ages admitted to was exceeding the speed limit, with nearly nine in 10 (89%) of the 21,741 AA members questioned confessing to having done so in the past year and more than a quarter (26%) saying they broke the speed limit every week.

There was one bad habit that youngest drivers aged between 18 and 24 were the worst at, though: littering their vehicle.

Car running costs cheaper than bus and rail fares

According to official data from the Department for Transport (DfT), drivers in the UK are enjoying some of the lowest running costs for decades.

Between 1980 and 2015, the cost of running a car in the UK fell by almost a fifth (19%), including factors such as buying a vehicle and fuelling it.

But, during the same period, bus and coach fares rose by 61% and train fares increased by 65%. Consequently, the popularity of public transport has fallen.

The data also revealed there was a 10% decrease in car running costs between 2010 and 2015. But, bus fares grew by 5% and train ticket prices by 7%.

While these figures could drive increased investment in building new roads and the drop-off in taxes for fuel-efficient vehicles, campaigners have repeated calls for the Government to invest in public transport routes and cut public transport fees.

UK homeowners' top security mistakes when they go on holiday

Did you know?

  • The most security conscious age group is the over 55's.
  • The least security conscious age group is 25-34.
  • 18-24 year old university students fall in the middle.

It's important to be careful what you're posting on social media when you're away from your home.

  • Make sure your social profiles are private.
  • Never share anything that could identify your address.
  • Turn off location posting when you're away.

When leaving to go on holiday, many of us panic we've forgotten something, be it turning off the oven or locking the back door.

While this is normally an irrational panic, it seems some of us really should worry. In fact, new research has revealed nearly half of British households make basic security mistakes, leaving their houses vulnerable to thieves while they're away.

The top security mistakes British householders make are:

  1. Forgetting to lock sheds
  2. Leaving something out that could be used to break a window
  3. Leaving windows open
  4. Having deliveries hidden in the garden or outside the house
  5. Leaving ladders in the garden
  6. Hiding spare keys in the garden or under a plant pot
  7. Sharing holiday pictures on social media
  8. Leaving tall items under a window.

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