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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

Show more

  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Attractive pedestrians driving young drivers to distraction

Spotted anyone attractive lately? And when you did, were you behind the wheel?

According to road safety charity, Brake, a study of in-vehicle video footage suggests nearly a quarter (22%) of crashes could be caused, at least in part, by the driver getting distracted.

Driver using rear view mirror.

And out of all the young drivers in Europe, aged between 18 and 24, those in the UK are most likely to be distracted by "attractive pedestrians" than anywhere else on the continent.

It's particularly bad news for young men who are three times more likely than young women to be distracted by attractive strangers on the pavement.

The research, conducted by Ford, surveyed 6,500 young drivers across Europe and aimed to find out the biggest distractions for young drivers when they're behind the wheel.

The study also found young drivers become more relaxed about their driving in the summer months, with two thirds of young drivers admitting to being more relaxed.

While this might seem harmless, this increased relaxation could explain why drivers in this age group account for 21% of road incidents during the summer months and only 15% at other times of the year.

But it seems their risky behaviour varies according to who's in the car with them. The study found nearly six in 10 (57%) of young motorists actively drive more safely with parents or grandparents in the car.

Worryingly, they admitted they would take more risks if their friends were their passengers.

Does this sound familiar to you? Are your friends, or attractive strangers, driving you to distraction when you're out and about? Or does your mobile phone pose a greater threat to your concentration? Let us know.

All information is correct at time of publication. Hastings Direct cannot be held responsible for any misinformation displayed.

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