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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Are you breaking these five unusual driving laws?

As a driver, you'll have mastered the basics when it comes to driving laws. However, there are some more unusual rules you may be unaware of – rules you could, in fact, be breaking without even realising.

To save you getting caught out and receiving a fine and penalty points on your licence, here are five less common rules to be aware of:

1. Splashing pedestrians

Dogs in car

Firstly, no driver should intentionally soak unsuspecting pedestrians by speeding through a puddle – it's cruel and inconsiderate. As the RAC explains, splashing a person deliberately could land you with a £100 fixed penalty notice, but this can rise to £5,000 if you're caught driving in a manner that 'amounts to a clear act of incompetence, selfishness, impatience and aggressiveness.'

2. Flashing your headlights to warn of speed cameras

There are a number of situations where drivers flash their headlights, for instance, to let a driver out of a junction, to warn others of a speed camera, or to vent frustration on another driver. But the Highway Code states: 'Only flash your headlights to let other road users know you are there. Do not flash your headlights to convey any other message or intimidate other road users.' You might think you're doing other drivers a favour making them aware of a speed camera, but it'll be at your expense: you'll be fined up to £1,000 if caught.

3. Mounting the kerb in London

Parking on the pavement can pose a serious risk to pedestrians, particularly when they're forced to walk out into the road in order to pass the car. While some narrow roads might lead you to consider driving your car onto the kerb, avoid doing so in London, where it's been illegal for over 40 years. There is talk of rolling the law out UK-wide, with £70 fines for offenders.

4. Letting your dog roam free in the car

Ever allowed your pet pooch to travel up front with you? They may be great company, but allowing them to roam free in your car could see you receive a £5,000 fine. To quote the Highway Code: 'When in a vehicle make sure dogs or other animals are suitably restrained so they cannot distract you while you are driving or injure you, or themselves, if you stop quickly.' Guards, cages, seat belt harnesses and dog carriers are all methods of restraining dogs safely while you're on the move.

5. Shifting snow from your car

If this winter is a white one, chances are you'll be spending some mornings clearing snow and scraping ice from your car. Failure to clear snow off your roof is considered a danger, as it could fall onto your windscreen and obstruct your view of the road ahead. You could end up with a £60 fine and up to three points on your licence.

Get to grips with these less common rules and you could save yourself from receiving hefty fines and penalty points. Remember, if you get any penalty points, you must inform your insurer.

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