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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

News weekly update: Air pollution

Waiting at traffic lights isn't just an annoyance, it can also leave you in a build-up of air pollution, and this week's news discusses. We'll also look at business concerns for connected cars and the collected worth of possessions students take to university.

Build-up of air pollution at traffic lights

Exhaust emissions.

Did you know simply making a small adjustment to your car's ventilation could significantly reduce your exposure to air pollution?

That's the finding of a study by experts at the University of Surrey which revealed closing windows and turning fans off while stationary in traffic can reduce the toxic fumes inhaled by 76%. Having the fans on whilst the windows are closed can lead to pollutants being sucked into the vehicle.

This is particularly true when waiting at traffic lights, as the study found fumes can linger for some time even after the traffic has driven off.

Air pollution isn't something to be taken lightly, as the World Health Organisation (WHO) listed it as one of the top health risks facing humans, linking it to as many as seven million premature deaths every year.

Businesses' main concern for connected cars? Driver distraction

Did you know?

  • In London, air pollution kills ten times more people than road traffic accidents
  • 3.7 million people died prematurely in 2012 as a result of air pollution
  • You're exposed to 29 times more harmful pollution particles when sat at traffic lights

There are many uncertainties surrounding connected cars, but for more than half of businesses surveyed by RAC Business, driver distraction as a result of in-car technology was the top concern. This rose to 55% among small firms with 100 employees or fewer.

But driver distraction wasn't the only concern about introducing connected cars to fleets, as more than a third (35%) worried about the possibilities of driver data being hacked. What's more, almost a fifth (18%) were worried autonomous vehicles would take too much responsibility away from the driver.

But there were some positives associated with connected cars, namely it would help increase safety.

When asked about the benefits of connected car technology, 83% believe it will diagnose engine faults, while 72% believe it will increase fuel efficiency and 67% think it will help reduce wear and tear.

Have you protected your student possessions?

Did you know?

  • 45% of students own a tablet
  • 95% of students own a smart phone
  • 29% of students lose their phone at least once
  • 22% of students experience theft away from their home

Source: Endsleigh student insurance

Whether you're heading off to your first year at university in halls or going back to live in your student home, it's an exciting time.

But in all that excitement, and no doubt some last minute rushing, there are some things you can end up overlooking, like insurance.

While there's an image of students eating pasta out of pots every night of the week, they own some very valuable possessions.

In fact, the Association of British Insurers estimates the average value of students' possessions clocks in at £3,500, made up of their laptops, smartphones and TVs.

Having insurance for these possessions seems like an even smarter idea, given data suggests around a fifth of students are likely to be victims of theft during their time at university.

But ensuring possessions are financially protected needn't be a hassle as it can be possible to extend an existing home insurance policy to cover possessions at university.

© M2 Bespoke 2016

All information is correct at time of publication. Hastings Direct cannot be held responsible for any misinformation displayed.

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