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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

Show more

  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

3 essential things to think about before learning to drive

Everyone's a bit nervous about learning to drive, but it can be one of the most valuable skills you learn in life. For some people, driving comes naturally. But for others it's a stressful and time-consuming experience. So what can you do to make the process as easy, safe and, perhaps more importantly, cost-effective as possible?

1. Cost

Learning to drive.

It's important not to cut corners when learning to drive. If you're using your own car to practice in you must make sure you've got the right insurance. If you get specialist learner driver cover, you could be entitled to a discount on a full policy once you've passed your test. Other ways to keep costs down include making sure you're getting the most out of every driving lesson you have and boosting your driving experience by practising with a friend or family member. Just make sure they've been driving for at least 3 years and are over 21. If you haven't taken out your own insurance, remember to get them to add you as a named driver on their policy.

2. Get the right instructor

Before getting in the driver's seat, it's a good idea to do a bit of research before choosing a driving instructor. The average person will need around 45 hours of driving lessons, so it's important you get on well with whoever is teaching you. Which? Local have a handy guide on the type of things to look out for. Alternatively, you can find a list of driving instructors approved by the Driver and Vehicle Standards Agency (DVSA). Word of mouth is also a great way to choose, so make sure to chat to any friends or family that have recently passed their test.

3. Learn the theory

There is a charge for taking the theory test, so you'll want to give yourself the best chance of passing first time. The Driving Standards Agency (DSA) recommends you do at least 20 hours revision to be fully prepared. Get yourself a copy of the Highway Code, but also check online — there are plenty of free online resources to help you with the hazard perception test and theory test. You can even take a mock theory test to get you used to the types of questions you'll be asked. Remember that everybody learns at different rates, so don't be upset if you don't pass your test first time. Get as much feedback as you can from the examiner, so you and your instructor can work on any mistakes you have made. The more practice you get, the better driver you will become.

Did you know?

  • On average young car drivers drive fewer miles than drivers aged 25 and over but drive more at night time.
  • Young people aged between 17 and 24 account for around 7 percent of all full car driving licence holders in Great Britain.

Source: Facts on Young Car Drivers — gov.uk

Once you've passed your test

Congratulations, once you've got insurance the open road awaits you! New drivers can find it difficult to find cheap car insurance, because statistically you're a higher risk for insurers. You might want to consider a telematics policy, where your premiums are based on how safely you drive. You could also take an advanced driving course, such as the Pass Plus.

New driver insurance

At Hastings Direct, we try to keep insurance costs as low as possible for new drivers, particularly if you're in the 17-25 year old age bracket. You can choose from our range of policies, including our telematics product SmartMiles.

Get a quote today and see how much you could save.

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