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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

10 great motoring milestones

Vintage car.

With more cars on Britain's roads than ever before, it's hard to imagine when seeing one was a rarity. But there was a time when only the wealthy, and those not afraid of new technologies, could revel in the invention of the automobile.

That all changed in 1908 when Henry Ford introduced the Model T and transformed the motoring landscape forever.

The Model T, often called the Tin Lizzie, was mass-produced in numerous countries, including England and Ireland. Before production of the model ceased in 1927, more than 16 million had been built.

Ford transformed the motoring world and remains a household name, so, in celebration of his birthday on 30th July, we're reminiscing about 10 great car launches to see just how much motoring has changed in 130 years.

1769 — First powered road vehicle

In 1769, Nicholas Cugnot designed a steam truck, capable of 2.5mph, to transport cannon for the French Army.

1886 — Benz Patent Motorwagen

On 29th January 1886, German inventor Karl Benz filed a patent for a 'horseless carriage' which was the first car with an internal combustion engine. While this invention was revolutionary in creating motoring as we know it today, the Motorwagen could barely top 10mph.

1907 — Rolls-Royce Silver Ghost

One year before the introduction of the Model T and one year after forming a partnership, Rolls-Royce built the 40/50hp model in aluminium and silver which became known as the Silver Ghost. A must-have for Lords and Viscounts, the gorgeous new design heralded the end of the horse and carriage era for the aristocracy.

1938 — The people's car

While prototypes of the Volkswagen Beetle had been around since 1931, production on Ferdinand Porsche's Beetle didn't begin until 1938. Since then, more than 21.5 million Beetles have been built.

1941 — Willys-Overland Jeep

The Jeep became the famous military vehicle of the Second World War, and more than 600,000 were produced for the Allied forces.

1948 — Land Rover

A year after a prototype was created, the first Land Rover was launched at the Amsterdam Motor Show in 1948. Inspired by the wartime Jeep, Series 1 Land Rovers were the start of this iconic car.

1957 — Fiat 500

The original Fiat 500 was just three metres long and became a huge hit across Europe until production ceased in 1975. A modern re-launch in 2007 has made the Fiat 500 a household name once more.

1959 — Austin Mini

This car has become an icon of British culture and its introduction in 1959 set a new trend in motoring. Before production ceased in 2000, more than 5.3 million had been built. The Mini continues to be a common sight as BMW launched a new model to bring this cult car into the 21st century.

1976 — Volkswagen Golf GTI

Three years after the Golf was launched, the GTI made hatches the new motoring hit and it became the car of choice for the youths of the day.

1997 — Toyota Prius

Produced in Japan in 1997, the Prius was the first commercial hybrid car and was launched in the UK four years later. The Prius gained further attention thanks to its celebrity following which included actor Leonardo DiCaprio.

The motoring landscape has changed dramatically since the launch of the Model T in 1908, and with the introduction of autonomous vehicles the motoring world looks set to go under another transformation in the years to come.

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