Hastings Direct.

Important - Coronavirus update

In line with advice from the Government and the FCA, we now have a limited number of staff in the office and are working hard to enable more employees to work from home. During this time, we're committed to supporting you in the best way we can. We'll be here throughout to keep you updated, so make sure to check back regularly.

  • To help us prioritise urgent calls, please use our online services to manage your policy where you can. Please only call us in exceptional circumstances, as otherwise we may not be able to help you at this time.
  • If you have a car policy, you can change your address or vehicle, add or remove drivers, or make payments in MyAccount or the app.
  • You can also report a new car claim or get an update on your car's repair in MyAccount.
  • If you're worried about financial difficulties or you're using your insured vehicle or home differently because of Coronavirus and you want to update your policy, please read our Coronavirus FAQs about what to do next.
  • Our opening hours have changed to: Monday to Friday 9am - 6pm, Saturday 10am - 2pm and Sunday Closed.
  • If you do need to call us, please bear with us as it may take us longer to answer your call. We're sorry for any inconvenience this causes you.

Read our Coronavirus FAQs

Hastings Direct news

Facts, tips and ideas about your car, your home and the things that matter to you.

All you need to know about London's Ultra Low Emission Zone

If you live in London, or regularly commute to and from the city, you may have already heard about the new Ultra Low Emission Zone (ULEZ).

Are you familiar with these new driving rules?

We're settling into 2019 now, so if you're still unclear about the new driving laws coming into effect this year, we're here to make sure you're clued up.

Winter home checks to do now

Sharp frosts and heavy rain, which are so common in the winter months, have the potential to damage your house. It's important we do everything we can to prepare for the cold, wet and windy months. Here are some checks that will help you winter-proof your property.

Should the motorway limit be raised to 80?

It's an idea that's been discussed for some time, but calls to raise the motorway speed limit from 70mph to 80mph have failed to gain momentum.

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