Hastings essential and Hastings Direct are trading names of Hastings Insurance Services Limited, which has its registered office at Conquest House, 32-34 Collington Avenue, Bexhill-on-Sea, East Sussex TN39 3LW.
In addition to those defined words and expressions, references to:
"App licence" means the Hastings Direct Mobile App end user licence agreement
"Personal information" means any information (including sensitive information) that we have obtained from you or third parties in connection with a service or product provided to you that is held now or at any time in the future by us; and
"Data Protection Laws" means the Data Protection Act 1998, as amended from time to time and all other applicable legislation implementing European Community Directives 95/46, 2002/58 and 2009/136, and any subsequent legislation in relation to the protection of personal data including any similar or equivalent legislation.
Please take a few minutes to read this information carefully as it contains important information relating to the details that you will give / have given us.
We are required to provide you with this information to comply with Data Protection Laws. It explains how we may use your details and tells you about the systems we have in place that allow us to detect and prevent fraudulent applications and claims. The savings that we make help us to keep premiums and products competitive.
You have a right to access personal information held about you by Hastings insurance Services Limited. For details relating to information held about you, write to Data Protection Officer, Hastings Direct, Conquest House, Collington Avenue, Bexhill-on-Sea, East Sussex TN39 3LW, UK.
We collect personal information directly from you when you register for any online service with us, via our App, or deal with us over the telephone, such as a request for a quote, the purchase of an insurance policy through us or the provision of policy administration or claims handling services. We limit the collection of personal information to what we need to know to maintain the accuracy of our records, to verify the identity and assess the financial standing of customers, to assist us in providing a high standard of service, and to fulfil any legal and regulatory requirements. We will do our best to ensure that your details are accurate and kept up-to-date and we would ask you to assist us in doing so by notifying us in writing of any changes to your personal information.
Each time you use our App we will automatically collect the following information:
Hastings Insurance Services Limited is the registered data controller in relation to personal information held about you for the purposes of Data Protection Laws.
All personal information provided by you is held securely and in confidence by us in our computerised and other records. When we process your personal information we do so in compliance with the terms of Data Protection Laws. We maintain strict security standards and procedures with a view to preventing unauthorised access to your data. We use leading technologies, such as data encryption, fire walls and server authentication to protect the security of your data. All our staff and all third parties we may hire from time to time to provide support services are required to observe our privacy standards.
Monitoring or recording of your calls, emails, text messages and other communications may take place in accordance with UK law, and in particular for business purposes such as for quality control and training, processing necessary for the entering into or the performance of a contract; to prevent unauthorised use of our communication systems, web sites or mobile App; to ensure effective systems operation; to meet any legal obligation; in your vital interests; in order to prevent or detect crime; and for the purposes of the legitimate interests of the data controller. Please visit the following web site for further information: ico.org.uk.
Your data may be transferred to any country, including countries outside of the European Economic Area, for any of the purposes mentioned above.
You have the right to receive a copy of the personal information we hold about you at any time, on written request and payment of a £10 administration fee.
Should you wish to receive a copy of the personal information we hold about you, please write to the Data Protection Officer at our registered office address (shown above) enclosing the £10 administration fee made payable to Hastings Insurance Services Limited, and we will deal with your request within the regulatory 40 day period.
If you would like us to remove any personal information from our records, then please write to our Data Protection Officer at our registered office. Please be ready to quote your full name, address and if applicable your policy number when contacting us. We will make all reasonable efforts to delete your information from our files if it is deemed appropriate.
We may use and analyse your personal information for the following purposes:
Quotation, provision and administration
Driving Licence Number
Management information purposes ie to analyse insurance and other markets for the purposes of:
Anti fraud purposes ie to detect and prevent fraudulent claims and/or activities by:
Compliance with legal obligations and responsibilities:
If you are involved in a road traffic accident (either in the UK, the European Economic Area or certain other territories), insurers and/or the MIB may search the MID to obtain relevant information.
Persons (including his or her appointed representatives) pursuing a claim in respect of a road traffic accident (including citizens of other countries) may also obtain relevant information (including personal information)which is held on the MID. It is vital that the MID holds your correct registration number. If it is incorrectly shown on the MID you are at risk of having your vehicle seized by the Police. You can check that your correct registration number details are shown on the MID at www.askmid.com;
Other purposes that we may use and analyse your personal information for:
By requesting that we provide you with online services, or contacting us over the telephone or via the App to request the provision of services in relation to a quotation or insurance policy, we will consider you to give consent to our collecting and processing (as outlined above) of any sensitive information or personal information about you and/or relevant others which you may be required to provide.
Information which is supplied to Insurance Database Services Limited (IDSL) and Motor Insurance Database (MID) can include details such as your name, address and date of birth together with details of any injury arising from a claim.
Under the conditions of your policy, you must tell us about any incident (such as an accident or theft) which may or may not give rise to a claim. When you tell us about an incident, we will pass information relating to it to IDSL.
The finance option shown to you is arranged by Hastings Direct and is the cheapest available to you from us. An alternative credit option may be available for policies underwritten by Aviva. Please email us at firstname.lastname@example.org for further information.
When we deal with your request for an online quote or a policy, and/or when you report a claim to us, relating to motor insurance, we may search the MIAFTR and CUE. When you tell us about an incident, we will pass on information in respect of that to the MIAFTR and CUE.
From time to time, we may wish to contact you with offers relating to products and services of ours and of carefully selected third parties who provide similar products and services which we think may interest you. However, we will only use your personal information for marketing purposes where you have given prior consent for us to do so.
Should you choose not to give consent to your personal information being used for our, and/or third parties', marketing purposes, we will respect your wishes.
If you wish to unsubscribe from our marketing communications please send an email with the subject line Marketing Unsubscribe to email@example.com, call us on 0800 00 1066 or write to us at Hastings Direct, Collington House, Collington Avenue, Bexhill-on-Sea, East Sussex, TN39 3LW, quoting your name, address, telephone number and email address.