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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Accessibility policy

Accessibility to our website is very important to us here at Hastings Direct. We are committed to making our internet documents accessible to all and it is our aim to create a professional site that can be enjoyed and utilised by everyone. We are working hard to ensure we meet the widest audience as possible and are making changes to our website and its content to achieve this.

What is accessibility?

Accessibility means we provide flexible options to accommodate each individual user's needs and preferences. We do our best to ensure sure the computer technology we use for web pages, applications and software are as flexible and useful as we can make them.

To ensure that we meet or exceed the requirements of the United Kingdom's Equality Act 2010, and subsequently the W3C's Web Accessibility Initiative (WAI), we continually review our site and modify pages to remove any problems for people with disabilities.

All pages on our website are accessible to people who use screen reading software and to those with other vision or mobility impairments. We use Hypertext Markup Language (HTML) and Cascading Style Sheets (CSS) to create pages and documents that are accessible to our customers. In creating HTML documents, we follow WAI standards; for example, we include alternate text to describe graphics; and provide access keys on our key hyperlinks.

If you need more information

If you navigate using only the keyboard or an assistive device, visit the following browser-specific pages for additional information:

What to do if you have trouble

If you have trouble accessing one of our web pages or have questions about our accessibility policy please contact us. If your problem is a broken link, a link that goes to the wrong page, or other technical problems, please tell us where it is and what happened so we can do our best to fix it.

Links to third party websites

Some of our pages contain links to third party websites not operated by us. Those sites are not within our control and may not follow the same privacy, security, or accessibility standards as ours. We are not responsible for the content or availability of those sites, their partners, or advertisers.

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