Hastings Direct.

Important - Coronavirus update

In line with guidance from the Government and to help look after our colleagues, we now have a limited number of staff in the office. During this time, we're committed to supporting you in the best way we can. We'll be here throughout to keep you updated so make sure to check back regularly.

  • At this time, please help us to prioritise essential calls by using our online services.
    • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
    • If you're a home, bike or van customer, or for any customers wishing to cancel their insurance, please use our online forms.
  • If you do phone, we will only be able to deal with your query if:
    • You're in a vulnerable situation or an NHS or frontline health┬ácare worker who can't easily access our online services, or
    • You are worried about making future payments, or
    • Your policy is due to renew in less than a week and you're concerned the policy is no longer suitable for you, or
    • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.
  • For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and how to use our online services.
  • Our opening hours have changed to: Monday to Friday 9am - 6pm, Saturday 10am - 2pm and Sunday Closed. If do you need to call us, please bear with us as it may take us longer to answer your call. We're sorry for any inconvenience this causes you.

Read our Coronavirus FAQs

Accessibility policy

Accessibility to our website is very important to us here at Hastings Direct. We are committed to making our internet documents accessible to all and it is our aim to create a professional site that can be enjoyed and utilised by everyone. We are working hard to ensure we meet the widest audience as possible and are making changes to our website and its content to achieve this.

What is accessibility?

Accessibility means we provide flexible options to accommodate each individual user's needs and preferences. We do our best to ensure sure the computer technology we use for web pages, applications and software are as flexible and useful as we can make them.

To ensure that we meet or exceed the requirements of the United Kingdom's Equality Act 2010, and subsequently the W3C's Web Accessibility Initiative (WAI), we continually review our site and modify pages to remove any problems for people with disabilities.

All pages on our website are accessible to people who use screen reading software and to those with other vision or mobility impairments. We use Hypertext Markup Language (HTML) and Cascading Style Sheets (CSS) to create pages and documents that are accessible to our customers. In creating HTML documents, we follow WAI standards; for example, we include alternate text to describe graphics; and provide access keys on our key hyperlinks.

If you need more information

If you navigate using only the keyboard or an assistive device, visit the following browser-specific pages for additional information:

What to do if you have trouble

If you have trouble accessing one of our web pages or have questions about our accessibility policy please contact us. If your problem is a broken link, a link that goes to the wrong page, or other technical problems, please tell us where it is and what happened so we can do our best to fix it.

Links to third party websites

Some of our pages contain links to third party websites not operated by us. Those sites are not within our control and may not follow the same privacy, security, or accessibility standards as ours. We are not responsible for the content or availability of those sites, their partners, or advertisers.

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