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Coronavirus update Last updated 28th May 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 28th May 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Home insurance acceptance criteria

If you can agree to the following, you are eligible for a quotation:

We will provide you with sufficient information to enable you to make an informed decision on your purchase. As we will not make a formal recommendation, please consider all information carefully to ensure the product meets with your requirements before you decide to proceed.

In order to obtain an online quotation you must be able to satisfy all of the following criteria.

About you, any anyone permanently residing with you

  • You and any person permanently residing with you, have never been declared bankrupt and have no CCJs in the last 6 years (we may be able to offer you a quotation over the phone, please contact us on 0333 999 3924).
  • You and any person permanently residing with you, do not have any unspent criminal convictions or pending prosecutions for any offence other than motoring offences.
  • You and any person permanently residing with you, have never been refused insurance, had any special terms imposed or had a policy cancelled or declared void by an insurer.
  • You are permanently resident in England, Scotland, Wales, Northern Ireland or the Isle of Man (we regret we cannot offer quotations for residents of the Channel Islands).
  • You have had no more than 5 claims/losses within the last 5 years on a Home Insurance policy.

About your property and the surrounding area

  • The property is not shared by anyone who is not a member of your immediate family(1).
  • The property you want to insure is self-contained, with a locked entrance that is only accessible to you, members of your immediate family(1) and authorised key holders.
  • Your property is not a listed building or under a preservation order, is built of brick, stone or concrete and is roofed with slates or tiles.
  • The property is not in an Environment Agency(2) defined flood risk area and has never suffered from any flooding.
  • The property is not left unoccupied for more than 30 continuous days in any one period of insurance.
  • The property is in a good state of repair and does not have any construction work in progress or planned.
  • The property is not used for any business purposes with the exception of clerical business use.
  • The property is your main residence, is not used as a holiday or weekend home and is situated in England, Scotland, Wales, Northern Ireland or the Isle of Man (we regret we cannot offer quotations for properties in the Channel Islands).
  • The property has never suffered from subsidence, landslip and heave and is not underpinned or provided with other means of structural support.
  • The property is not a bedsit or a room in halls of residence or barracks.
  1. What is meant by immediate family? — Your immediate family would include, the person you are married to, have entered in to Civil Partnership with, or live with as if you were married, your children, foster children and any relations who permanently reside with you.
  2. How do I know if my property is in an Environment Agency defined flood area? — You can find out if you live in an area by contacting the Environment Agency Floodline on 0345 988 1188 (24 hour service) or by visiting www.gov.uk

Home insurance

At Hastings Direct, we know how important your home and its contents are to you. That's why we offer home insurance that covers you for the unexpected expense that theft, loss and damage can bring. Plus you can choose from a great range of optional extras.

Join us...