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Coronavirus update Last updated 23rd July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm, Saturday 9am-1pm and Sunday 10am-2pm.

Read our Coronavirus FAQs

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Hastings Direct.
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Coronavirus update Last updated 23rd July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm, Saturday 9am-1pm and Sunday 10am-2pm.

Read our Coronavirus FAQs

Home key cover

What is key cover?

Home key cover helps to cover the costs of replacing or recovering keys that are lost, stolen, locked in or broken in a lock, stopping you getting into your property. If you take out home key cover with Hastings Direct, you'll get up to £1,500 worth of protection for your house keys. We can also provide cover for your office or car keys.

Our home key cover features a range of benefits as standard and is available to customers who have taken out a home insurance policy with us.

What's covered:

  • Up to £1,500 annual cover for locksmith charges, new locks and keys
  • Access to a 24-hour emergency helpline, which is open 365 days a year
  • No excess to pay if you have to make a claim
  • Making a claim won't affect any no claims discount you've built up on other insurance policies.

What is not covered:

  • Any costs experienced before telling Inter Partner Assistance within 48 hours of the discovery of the incident
  • Any claim for theft of keys which isn't reported within 48 hours and a crime number hasn't been obtained
  • Any claim for additional or duplicate keys
  • Any claims where you can't provide valid receipts or tickets
  • Locks damaged before the loss or theft of keys
  • Keys lost or damaged in a lock by someone other than you or a member of your immediate family living at your address
  • Keys stolen from someone other than you or a member of your immediate family living at the same address.

Lost keys

Picture this: it's late Friday afternoon and you're driving home after a long week in the office. You arrive at your house, walk up to your front door and rummage for your keys, but you can't find them anywhere. What do you do?

The average Brit spends 10 minutes a day searching for personal items, which equates to a jaw-dropping 153 days over a lifetime. Mobile phones are at the top of the 'most lost items' list, with house and car keys coming in respective second and third places.

Losing your keys, whether they're your home, car or office keys, is a huge nuisance. And if you can't find them, you have to spend time and money arranging for them to be replaced. If you lose the keys to your home, you've also got the added hassle of changing all the locks &ndahs; an expense any homeowner could do without.

Stolen keys

Misplacing your keys is one thing, but what if they're stolen? If you've reason to believe someone has taken your house keys, it's important to get your locks changed as soon as you can.

There are plenty of things you can do to keep your keys safe, such as:

  • Avoid leaving spare keys in 'hidden' places such as under the doormat – they're more obvious than you think
  • Separate your keys rather than having them on one bunch
  • Leave a spare house key with a trusted neighbour or family member
  • Keep keys out of sight inside your home and never leave them near a door or window.

For added peace of mind, many people take out home key cover on top of their home insurance to protect themselves in the event that their keys are either lost or stolen. Home key cover provides help in the recovery or replacement of lost or stolen home, car or office keys.

Lost or stolen keys present a stressful situation we could all do without. Thankfully, having protection in place through Hastings Direct makes things a lot easier.

Home insurance

At Hastings Direct, we know how important your home and its contents are to you. That's why we offer home insurance that covers you for the unexpected expense that theft, loss and damage can bring. Plus you can choose from a great range of optional extras.

Join us...