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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Home emergency cover

Ever thought about what you'd do if your boiler breaks down, the power goes off, or one of your pipes springs a leak? In any of these cases, you'll need help — and fast. And that's where home emergency cover comes in.

What is home emergency cover?

Home emergency cover offers protection for unexpected household emergencies. The level of cover will vary between providers but in most cases, you'll be protected from:

  • Faulty heating systems
  • Boiler break downs
  • Plumbing and drainage issues
  • Roof damage
  • Failure of power or gas supplies
  • Damage to external locks, doors and windows.

In the event of an emergency, you'll need to ring the helpline provided by your insurer, who will send out an approved tradesperson to fix any issue that needs immediate attention.

If you want to use a certain tradesperson to carry out the work, double check that your insurer has approved them, otherwise you might not be covered.

How is emergency cover different to home insurance?

Home insurance policies cover costs incurred as a result of fire, flood or theft to your home, but they won't generally cover emergency situations.

Some home insurance policies include emergency cover as a standard feature, but in most cases it'll need to be bought as an extra. In fact, home emergency cover is one of the most popular extras homeowners add to their insurance policies.

Do I need home emergency cover?

Home emergency cover is only suited to homeowners. If you rent your home then you don't need to worry, as it's your landlord's responsibility to arrange home insurance, as well as emergency cover.

If you're a homeowner and have buildings and contents insurance, make sure you read through the policy documents so you know what you're already covered for. You don't want to end up paying for the same cover twice.

Home emergency cover with Hastings Direct

Our home emergency cover is available as an optional extra with our home insurance policies or as standard with Hastings premier. You'll be covered in the event of a sudden and unforeseen incident at your home which immediately:

Did you know?

  • 1st December is the most popular date for your boiler to breakdown.
  • 43% of Brits lived without hot water or heating for nearly a week after a boiler breakdown.
  • 25% will attempt to fix their boiler after some internet research — this is very dangerous.

Source: www.themoneypages.com

  • Puts your health, and the health of other people living at your home, at risk.
  • Creates a risk of damage or loss to your home.
  • Renders your home unfit for people to live in.

Specific features and benefits of our home emergency cover include:

  • Sudden damage to, or failure of, your plumbing and drainage system, including blocked drains, leaking pipes, blocked water tanks, and toilet waste pipes blockages.
  • Professional extermination and control of pests in your home and within any adjoining buildings.
  • Damage to the roof of your home caused by storms, and/or fallen trees and branches.
  • Damage caused to outdoor locks, doors and windows, which makes your home insecure.
  • Complete failure or breakdown of either the heating and/or hot water supply provided by your primary heating system.

With our home emergency cover, you'll receive timely assistance through a dedicated helpline. We'll pay up to £1000 per claim, including parts, labour, material and VAT to carry out an emergency repair. If your home becomes uninhabitable as a result of the emergency, we'll also pay up to £250 for overnight accommodation.

What's not covered?

  • Leaking or dripping taps that need replacing or re-washering.
  • External overflows or replacements of tanks, cylinders, radiators and sanitary ware.
  • Leaking washing appliances fitted with a stop tap.
  • Failure of boiling or heating systems that haven't been properly maintained.
  • Loss or damage incurred before the start date of the policy.
  • Emergencies in a home which hasn't been occupied for over 30 consecutive days.
  • Claims made within the first 14 days of the policy start date.

Making a claim

If you need to make a claim, please call us on 0800 633 5088. You'll be asked to describe the emergency, then we'll arrange for a contractor to visit your home and carry out the necessary repairs.

Get a home quote

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