Hastings Direct.

Important - Coronavirus update

In line with advice from the Government and the FCA, we now have a limited number of staff in the office and are working hard to enable more employees to work from home. During this time, we're committed to supporting you in the best way we can. We'll be here throughout to keep you updated, so make sure to check back regularly.

  • To help us prioritise urgent calls, please use our online services to manage your policy where you can. Please only call us in exceptional circumstances, as otherwise we may not be able to help you at this time.
  • If you have a car policy, you can change your address or vehicle, add or remove drivers, or make payments in MyAccount or the app.
  • You can also report a new car claim or get an update on your car's repair in MyAccount.
  • If you're worried about financial difficulties or you're using your insured vehicle or home differently because of Coronavirus and you want to update your policy, please read our Coronavirus FAQs about what to do next.
  • Our opening hours have changed to: Monday to Friday 9am - 6pm, Saturday 10am - 2pm and Sunday Closed.
  • If you do need to call us, please bear with us as it may take us longer to answer your call. We're sorry for any inconvenience this causes you.

Read our Coronavirus FAQs

Family legal protection

What is family legal protection?

Family legal protection is available as an optional extra as part of your home insurance policy and will help cover legal fees for family members living with you at your permanent address.

What does family legal protection cover?

Our family legal protection cover offers unlimited 24-hour access to a legal advice and debt counselling service and will pay out up to £75,000 towards the cost of pursuing civil legal proceedings associated with:

  • Personal injury claims against responsible individuals or companies
  • Actions related to nuisance or trespass on your property
  • Contract claims against people or organisations that provide you with faulty goods or services
  • Motoring prosecutions
  • Personal tax issues
  • Probate disputes.

We also offer home emergency cover and home key cover as optional extras for your home insurance policy.

Do I need legal cover on my home insurance?

Family legal protection isn't compulsory when taking out a home insurance policy, but it's reassuring to have legal protection in place should you ever need to make a civil claim.

Home insurance

At Hastings Direct, we know how important your home and its contents are to you. That's why we offer home insurance that covers you for the unexpected expense that theft, loss and damage can bring. Plus you can choose from a great range of optional extras.

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