Hastings Direct.

Important - Coronavirus update

In line with advice from the Government and the FCA, we now have a limited number of staff in the office and are working hard to enable more employees to work from home. During this time, we're committed to supporting you in the best way we can. We'll be here throughout to keep you updated, so make sure to check back regularly.

  • To help us prioritise urgent calls, please use our online services to manage your policy where you can. Please only call us in exceptional circumstances, as otherwise we may not be able to help you at this time.
  • If you have a car policy, you can change your address or vehicle, add or remove drivers, or make payments in MyAccount or the app.
  • You can also report a new car claim or get an update on your car's repair in MyAccount.
  • If you're worried about financial difficulties or you're using your insured vehicle or home differently because of Coronavirus and you want to update your policy, please read our Coronavirus FAQs about what to do next.
  • Our opening hours have changed to: Monday to Friday 9am - 6pm, Saturday 10am - 2pm and Sunday Closed.
  • If you do need to call us, please bear with us as it may take us longer to answer your call. We're sorry for any inconvenience this causes you.

Read our Coronavirus FAQs

Home insurance policy features & extras

House and contents cover from Hastings Direct.

You can get home insurance cover for your household contents, the building itself, or both building and contents combined.

Your home insurance cover includes:

  • No claims discount
  • Accidental damage to TVs and computers
  • Accidental damage cover for glass
  • Replacement locks if your keys get stolen
  • New-for-old cover (except clothing and household linen).

On both buildings and contents cover you can extend the standard cover to include further accidental damage, to protect against those little accidents that happen from time to time; such as spilling paint on the carpet or a DIY disaster.

You'll also have the option to extend standard contents cover to cover items away from the home; such as pedal cycles, items of jewellery or sports equipment.

Plus, you can tailor your policy to your needs by choosing from these optional extras:

› Home emergency cover

With home emergency and boiler cover from Hastings Direct, you receive emergency property assistance with 24 hour access to a specialised team who can appoint a qualified tradesman 365 days a year. It provides cover for things like your primary heating system failing, failure of the electricity or gas supply or infestation of pests.

› Family legal protection

As an optional extra, you can add family legal protection that covers you and other family members who live at your permanent home address. This includes unlimited 24-hour legal advice to a team of experts, who you can talk to in confidence about any private legal issues, such as faulty goods or employment disputes. If you have a case the policy can pay up to £50,000 for your legal costs.

› Key cover

Home key cover from Hastings Direct covers you for up to £1,500 in the event that your home key is lost, stolen, or broken in the lock. Find out what else is covered with home key cover.

Home insurance

At Hastings Direct, we know how important your home and its contents are to you. That's why we offer home insurance that covers you for the unexpected expense that theft, loss and damage can bring. Plus you can choose from a great range of optional extras.

Join us...