i

Coronavirus update Last updated 9th July 16:00

Show more

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

Show more

  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Top tips for a successful spring clean

Spring has officially sprung, meaning that now's the perfect time to don your finest marigolds and get your home ship-shape for the warmer, lighter months ahead! Here are our top tips for a thorough spring clean.

Step 1: Declutter

Are you a self-confessed hoarder? Take it from us; your home will be much easier to clean with less junk. Tackle the task room by room – throw away out of date food from the kitchen cupboards, sort out any piles of paperwork and load up bags with clothes and accessories for the charity shop.

Step 2: Get organised

With your home de-cluttered, think of how your belongings can be better organised to make your life that little bit easier. For example:

  • Kitchen: Store spices in a rack mounted on the cupboard door; hang up pots and pans to free up cupboard space; repurpose magazine holders to store cling-film and foil; use the side of cupboards for hanging utensils.
  • Bathrooms: Roll up towels and flannels and store in a wicker basket; use a cake stand to display toiletries; fix organisers to the inside of the cabinet for cosmetics.
  • Bedrooms: Hide jewellery by hanging behind a full-length mirror; use magazine racks to store handbags; use a drawer organiser to store rolled-up belts; organise wardrobe clothes by seasons/colours.

Step 3: Get scrubbing

Onto the next step: cleaning! Rather than forking out loads of money on shop-bought cleaning products, try out these handy hacks:

  • For grubby sinks, showers and bathtubs: The combination of fresh grapefruit juice and salt works a treat. Squeeze on the juice, sprinkle salt, wait a few minutes and remove with a sponge soaked in hot water. It's a simple as that.
  • For dirty blinds: In a bowl, mix equal parts vinegar and hot water, dip an old sock into the solution and wipe down slat by slat.
  • For black mould: Fill a large bowl with lukewarm water and washing up liquid and apply to the mould using an old cloth or rag. Mould can be harmful, so wear gloves, protect your skin and refrain from brushing the mould, as it can release nasty spores. Instead, wipe using a dry cloth.
  • For rust: Rust can be removed from metal using lots of different household items, but baking soda is by far one of the best. The trick is mixing a paste using a little water, applying onto the metal using a toothbrush, then rinsing with water after half an hour or so. Voila!

Step 4: Refresh

With the hard graft done, get those creative juices flowing and think how you can breathe new life into dreary-looking spaces. This needn't take long or cost you loads of money – for instance, you can:

  • Revamp a room with a bold statement wall.
  • Switch up soft furnishings (throws, cushions, curtains) in your living room, opting for fresh, springtime colours and tones.
  • Carpet looking a bit worse for wear? Cover with a colourful rug.
  • Spruce up your bedroom by treating yourself to a new bedding set, throw and scatter cushions.

If you do buy new furniture, throws, rugs or carpets, make sure you check you've got the right level of home insurance cover.

Home insurance

At Hastings Direct, we know how important your home and its contents are to you. That's why we offer home insurance that covers you for the unexpected expense that theft, loss and damage can bring. Plus you can choose from a great range of optional extras.

Join us...