Hastings Direct.

Important - Coronavirus update

In line with advice from the Government and the FCA, we now have a limited number of staff in the office and are working hard to enable more employees to work from home. During this time, we're committed to supporting you in the best way we can. We'll be here throughout to keep you updated, so make sure to check back regularly.

  • To help us prioritise urgent calls, please use our online services to manage your policy where you can. Please only call us in exceptional circumstances, as otherwise we may not be able to help you at this time.
  • If you have a car policy, you can change your address or vehicle, add or remove drivers, or make payments in MyAccount or the app.
  • You can also report a new car claim or get an update on your car's repair in MyAccount.
  • If you're worried about financial difficulties or you're using your insured vehicle or home differently because of Coronavirus and you want to update your policy, please read our Coronavirus FAQs about what to do next.
  • Our opening hours have changed to: Monday to Friday 9am - 6pm, Saturday 10am - 2pm and Sunday Closed.
  • If you do need to call us, please bear with us as it may take us longer to answer your call. We're sorry for any inconvenience this causes you.

Read our Coronavirus FAQs

Tell-tale signs it's time to replace your windows

Windows play a huge role in your home's insulation and energy efficiency. Plus, a good set of windows will improve its kerb appeal, which can help you get the highest price if you come to sell.

According to the Energy Saving Trust, upgrading your home's windows from single to double glazing could save you up to £115 a year on your heating bills.

Whether you live in a period property with timber frames, or a more recent build with uPVC windows, some things can be a sign they need replacing:

You have single pane windows

If your home was built before 1970 and still has its original windows, they're likely to be single pane. These windows are lower quality, less efficient, draughty and don't block out UV rays as well, which could cause your furnishings to fade over time.

Double and triple glazed windows are far more efficient and will prevent heat loss in your home, meaning lower energy bills. You may be concerned about keeping the character of the building, but you can choose to have custom windows and frames made which will suit the period of the property.

Visible damage

Look around the windows and frames for visible signs of damage and wear. These may take the form of chipping and cracking, rotting frames, signs of woodworm (holes and squiggly lines in the wood), gaps or water stains around the glass.

As Perfect Crystal explains, in some cases your windows will simply need repairing rather than replacing. But usually damaged, warped or broken frames will need to be replaced.


Close the windows and run your hand around the frames – feel any cold air coming in? If so, this could be due to wear, poor installation or faulty seals, and is a sure sign your windows need replacing. The same goes if you can hear a whistling noise when the windows are shut, or if the frames rattle when it's breezy outdoors.


Faulty and worn seals will cause moisture to build up in between the panes of glass, which will show itself as frost or condensation – and will be particularly noticeable in the mornings. If the seals fail, any insulating gas used between the panes will leak out, meaning the windows will lose their energy efficiency.

It's hard to open/close the window

If you have to grapple with the frame or handle when you want to open or close a window, it's likely the frame is warped and needs replacing. Windows that can't be closed or locked properly also pose a huge security risk to your home.

Of course, kitting out your whole house with new windows is a big investment, so it's worth getting an expert opinion as to whether they can be fixed or need replacing. If you need to upgrade, doing so could improve the energy efficiency and security of your home, while boosting its value – a triple win.

Installing new windows

If you do choose to replace your windows, the Glass and Glazing Federation can help you find approved installers in your area. All members have signed up to a code of conduct which means you're guaranteed great customer service.

Quality cover with Hastings Direct

Is your home insurance due for renewal? If so, Hastings Direct can set you up with quality buildings and contents cover to protect you, your home and all of your belongings. If you combine cover, you can save up to 20% on your premium. To see how much you can save, get a quote today.

Home insurance

At Hastings Direct, we know how important your home and its contents are to you. That's why we offer home insurance that covers you for the unexpected expense that theft, loss and damage can bring. Plus you can choose from a great range of optional extras.

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