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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Spring clean your garden!

The bitter, winter weather leads many of us to neglect our beloved gardens. And so when spring arrives, they're in a bit of a sorry state.

This season's the perfect time to don your gloves and get to work making your garden look fabulous again. Do all the hard work now and, by summer, you'll be able to kick back, relax and enjoy yourself – here are some top tips:

Prune and plant

Time for some spring landscaping! Early spring's the prime time for pruning dormant flowering and fruiting plants and things like rose bushes, which will encourage blooming and healthy growth. If you feel like your garden could do with some brightening up, why not create some colourful borders? The best spring flowers include things like pansies, tulips, daffodils, 'harmony' or 'tall bearded' irises and grape hyacinth.

Love your lawn

If your patch of grass is balding in some areas, from late March onwards is when you should re-seed. Make sure you prep it by raking fallen leaves and debris, then spreading a thin layer of compost over the top. If there are no bald patches, feed the grass with fertiliser, being sure to dig out any weeds or moss.

Fix up

Fence panel missing? Shed door broken? Greenhouse so grubby you can't see through it? This is your chance to tick off those DIY tasks that have long lingered on your list! It's surprising how a few, small touch-ups can transform a garden, but make sure you start with the most important jobs first. For example, if a broken fence means people outside can peer into your garden, it's time you got it sorted.

Power up

Power washers make light work of cleaning your patio and decking, removing a winter's worth of grub and grime in a matter of minutes. Stain and seal your decking if you want it looking top notch – and if you don't have a power washer, you can easily hire one.

Feed the birds

Birds help to keep your garden as bug-free as possible by eating up hundreds of the pesky critters every day. Invite them to your house with a well-stocked feeder, bird bath and seed and fruit-bearing plants, like honeysuckle and sunflower. On those balmy, summer evenings, you can relax in the garden listening to their beautiful song.

Safety first

Just because it's getting warmer, doesn't mean you should let your home security slip. As you'll be spending more time outdoors, make sure you keep windows and doors shut inside of the house. Also, don't leave expensive items – like lawnmowers or your flashy new BBQ – out on display. Put them in your shed that properly locks, now you've fixed it!

Follow these simple tips and tricks and you'll have a glorious garden you can all enjoy this spring and beyond.

Home insurance

At Hastings Direct, we know how important your home and its contents are to you. That's why we offer home insurance that covers you for the unexpected expense that theft, loss and damage can bring. Plus you can choose from a great range of optional extras.

Join us...