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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Seven signs you need a new boiler

Having your boiler break down at any time of the year is a nuisance. But it can be a real nightmare if it happens in the middle of winter, when you need your boiler the most.

Age doesn't always matter

As British Gas explains, there's a misconception boilers last a certain number of years and then simply give up. As long as you take care of your boiler with regular servicing, it should last well into old age before it needs replacing.

Yet, while regular maintenance will help to prevent boiler mishaps, unfortunately it won't stop them from happening altogether. What's important is to know when a simple fix is all that's needed, or if your boiler's reaching the end of its days.

Here are some signs to look out for, courtesy of British Gas and Which?:

Regular breakdowns

If you're calling out a boiler service a few times each year, you need to work out whether the cost of repairs and call-outs is higher than a boiler replacement. If your boiler's still breaking down shortly after being serviced, it's likely it's reached the point of no return.

Rocketing energy bills

Your boiler's ErP energy label will tell you how efficient it is. To give you an idea, an A rating is 90% efficient, while a G rating is 70% efficient.

British Gas says upgrading to an A-rated boiler from a G-rated one could save you £200 a year. But of course, you need to offset this saving with the cost of the new boiler.

Radiators take a long time to heat up

An efficient boiler reaches its maximum temperature quickly and gives out heat almost straight away. If your radiators take a long time to warm up, or they only let out a little heat, your boiler could very well be on its way out. However, it could just mean sludge is in your heating system, which leads to blockages and causes cold spots on radiators. Your best bet is to have a qualified, Gas Safe engineer come and take a look.

Unusual sounds from the boiler or radiators

Most noises that come from boilers and radiators are completely harmless. But if you've noticed a change in the noises or they're getting louder, there could be an issue. Tapping sounds could mean there's sludge in the system, but humming, vibrating or banging could be a sign of something more serious, so get an engineer to come and take a look.

The flame's not blue

Boiler flames should be bright blue. If it's a yellow or orange colour, you need to call out an engineer as soon as possible. They'll tell you how severe the issue is, and what it'll take to put it right.

Your boiler smells odd

If there's an eggy, sulphurous smell when the boiler's on, this is a sign of a gas leak. Turn off your boiler immediately and phone the emergency gas line on 0800 111 999. Only when you've reported it should you get in touch with a Gas Safe engineer.

A boiler shouldn't be producing a smell, so switch it off whether the odour is sulphurous or not and seek help.

There's a leak

A leaking boiler may be a sign a valve or seal has broken, and not treating it could cause an electrical short-circuit and could even damage the structure of your home. So turn off your boiler and call a professional – hopefully the problem can be resolved easily.

If it's time to upgrade your home insurance as well as your boiler, you'll find great cover with Hastings Direct. Get a quote today – it only takes a few minutes!

Home insurance

At Hastings Direct, we know how important your home and its contents are to you. That's why we offer home insurance that covers you for the unexpected expense that theft, loss and damage can bring. Plus you can choose from a great range of optional extras.

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