Hastings Direct.

Important - Coronavirus update

In line with advice from the Government and the FCA, we now have a limited number of staff in the office and are working hard to enable more employees to work from home. During this time, we're committed to supporting you in the best way we can. We'll be here throughout to keep you updated, so make sure to check back regularly.

  • To help us prioritise urgent calls, please use our online services to manage your policy where you can. Please only call us in exceptional circumstances, as otherwise we may not be able to help you at this time.
  • If you have a car policy, you can change your address or vehicle, add or remove drivers, or make payments in MyAccount or the app.
  • You can also report a new car claim or get an update on your car's repair in MyAccount.
  • If you're worried about financial difficulties or you're using your insured vehicle or home differently because of Coronavirus and you want to update your policy, please read our Coronavirus FAQs about what to do next.
  • Our opening hours have changed to: Monday to Friday 9am - 6pm, Saturday 10am - 2pm and Sunday Closed.
  • If you do need to call us, please bear with us as it may take us longer to answer your call. We're sorry for any inconvenience this causes you.

Read our Coronavirus FAQs

Winter proofing your home

As temperatures begin to dip, your home will require maintenance to keep it in tip top condition. So here at Hastings Direct, we've put together some simple tips to help you save money and stay warm through the cold winter months.

  • Service your boiler and heating appliances to check they are all safe and working properly.
  • Check the roof for missing or loose tiles and gutters for any signs of blockages.
  • Cut back or tie off any plants or trees that could be the victim of high winds and pack away any outdoor furniture.
  • Have a portable gas heater, blankets and candles prepared in case of a power cut.
  • Make sure tanks and pipes, especially in the loft, are in good condition and well insulated.
  • If you are going away during the winter, keep central heating on at a minimum to prevent burst pipes.
  • Ensure you know where your stop tap is, in case you suffer a burst pipe.
  • If your pipes do freeze, turn off the water, central heating and immersion etc. Open the tap to the nearest part of the pipe so water can flow through when melted.
  • If you are ever in doubt call a specialist to help you.

Home insurance

At Hastings Direct, we know how important your home and its contents are to you. That's why we offer home insurance that covers you for the unexpected expense that theft, loss and damage can bring. Plus you can choose from a great range of optional extras.

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