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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Nightmare DIY jobs you're most likely to ignore

This Halloween, ghosts, witches and zombies will take to our streets but are there scarier things lurking inside your home? If you're ignoring a list of nightmarish DIY tasks it might be time to face your demons – a small DIY task could quickly turn into something much bigger if you ignore it.

Earlier this year, Which? revealed the five common DIY jobs homeowners are most likely to abandon. Top of the list were:

  • Plumbing issues (55%)
  • Electrical work (32%)
  • White goods installation (28%)
  • Tiling (25%)
  • Carpentry (13%).

Go it alone or get a tradesman to tackle the job?

You need to decide which jobs on your to-do list you can do yourself, and which ones require professional help. Use your common sense: if you don't have any knowledge of plumbing, electricals or carpentry, you shouldn't be trying related tasks, even if you're looking to save some money. If, for instance, you end up incorrectly installing electrics, it could cause damage, injury or a fire – in the very worst case, it could have fatal consequences.

There are, of course, many DIY jobs homeowners are capable of doing themselves. These include changing plugs and light bulbs, installing and testing smoke alarms, putting up shelves with brackets, and cleaning tiles and grouting. These tasks pose little danger, and you're bound to find handy tutorials on the internet if you're in need of some pointers.

Other tasks, like replacing tiles, installing fence panels, fitting skirting or boarding your loft, require some skill and specialist equipment. It's your decision whether to do them yourself or ask for help.

If you've decided the task is too big to tackle alone, you can find quality tradesman through websites such as Checkatrade.com. You could also ask friends and family who have had the same work done if they have any recommendations.

Are you covered?

Bear in mind that for some DIY work, you'll need to inform your insurer. This usually applies to larger jobs, i.e. those that are likely to affect the rebuild cost of your home. The same goes for jobs that alter the structure of the building. And don't forget, if your DIY job increases the total value of contents in your home (for instance, if you're upgrading your kitchen with a new washing machine and dishwasher) then you may need to boost your contents cover, too.

Damage to your home and contents as a result of DIY or building work is usually covered as an optional extra on home insurance policies, under 'accidental damage.' This is something you should consider as it'll cover you if, say, you knock over a tin of paint on your carpet whilst painting your living room.

The best thing to do is speak with your insurer ahead of the work being carried out. If you're insured with Hastings Direct we're always happy to help if you've got any questions about your policy.

Home insurance

At Hastings Direct, we know how important your home and its contents are to you. That's why we offer home insurance that covers you for the unexpected expense that theft, loss and damage can bring. Plus you can choose from a great range of optional extras.

Join us...