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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Keeping children safe around the home

Keeping your children safe is every parent's top priority, but there's a lot around the house that could prove hazardous, especially to little ones. Every year more than 67,000 children experience an accident in the kitchen – 43,000 of these are aged between 0-4 years; 58,000 children have accidents on the stairs.

Here are some tips on preventing accidents in the home.

Babies

While babies can't toddle around the house bumping into things, the greatest danger is swallowing, inhaling or choking on small items, like marbles or peanuts. So it goes without saying you should keep these items well out of reach. Two items you might not have thought about are:

  • Nappy sacks. The lightweight nature of nappy sacks mean they can easily be inhaled by your baby, and there have been cases where young children have suffocated on them.
  • Blind cords. Window blind cords pose a strangling risk, so invest in safety devices that keep them out of reach. Also, make sure you don't place your baby's cot next to a window blind.

Toddlers

When your baby starts to get more mobile, you'll realise how easy you had it before when all they did was wriggle! Toddler-proofing your home is a huge task involving many steps – here are some of the most important ones:

  • Cover hard edges and corners on your furniture with guards
  • Remove breakable or expensive items from surfaces and store them out of reach
  • Consider locks for your cupboards, particularly those that contain potentially dangerous items like kitchen or bathroom cleaning products
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  • Prevent trip hazards by keeping walkways clutter-free and invest in grips for rugs or mats
  • You might be surprised just how quickly they learn to get around so a stairgate is essential.

Children

As your kids grow more independent, they'll want to go out to play with their friends, or walk to school on their own. Stranger danger needs to be broached sensitively – here are some pointers:

  • Agree on a code word your child can use if they ever feel unsafe
  • Teach them not to be afraid of saying ‘no' to a stranger and to ‘yell and tell' if the stranger makes them feel uncomfortable
  • Establish a safe zone – a place that has someone you and your child can trust and talk to if they need to.

Safety4kids is a fun and interactive online resource where your little one can learn all about stranger danger and how to stay safe.

Teens

It's true that teens and older kids love their tech but ground rules need to be set to make sure they're not doing anything they shouldn't online – for their safety and for your peace of mind. So, you should:

  • Talk with them about cyberbullying – let them know how to spot the signs and encourage them to let you know if they feel victimised online
  • For younger kids, make sure privacy levels are at their highest setting, especially on social sites like Facebook and Instagram
  • All internet providers offer parental controls, so you can limit the sites your kids have access to when at home
  • It's not really a safety tip, but it's important to set limits on tech usage, as too much screen time can be detrimental to their health and wellbeing.

Hopefully these tips will help your kids stay safe and happy in and around your home. If you have any advice of your own, we'd love to hear it.

Home insurance

At Hastings Direct, we know how important your home and its contents are to you. That's why we offer home insurance that covers you for the unexpected expense that theft, loss and damage can bring. Plus you can choose from a great range of optional extras.

Join us...