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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

How to make your home pet friendly

There's no doubt about it – we're a nation of animal lovers. In fact, it's probably more accurate to say we're animal obsessed! Almost half (40%) of the population has a pet living in their homes, and Britain's favourite? You guessed it: dogs.

Almost a quarter (24%) of us have a canine companion and cats come second on the popular pets list, with 17% of us owning one.

Our pets are great company and heaps of fun. If you're just about to welcome one into its 'furever' home, here are some tips:

Pet-proof your place before they arrive

Your home is unlikely to be 100% cat or dog-friendly as it is; so, as well as stocking up on all the necessary supplies, here's what you need to do:

  • Love your sofa? Cover it with a throw and hide your favourite cushions.
  • Declutter counters, hide cables and store items that are expensive or breakable out of reach and don't forget cats can climb.
  • Stop your furniture becoming your kitten's scratching post by spraying with a special cat repellent.
  • Create a playzone you can train your dog to use, so that he or she won't run riot around the house.
  • If you have rugs on hard flooring, you might want to roll them up during toilet training.

Keep it tidy, keep it clean

Keeping your home clutter-free is one thing, but when your furry friend arrives you'll have to up your cleaning duties, too. In particular:

  • Vacuuming: No amount of grooming will stop your pet from shedding masses of fur and you'll need to vacuum more regularly. Don't forget to pick up hair on furniture as well as floors.
  • Litter tray: Regularly scoop and change your kitty's litter tray to keep nasty smells at bay. A covered box will often stop cats digging in their litter and a small mat outside can stop them tracking it across the floor.
  • Fur: To help clear pet fur from upholstery, rub a slightly damp rubber glove over it and the hair will stick to the glove and not your sofa.
  • Odours: If your pet has a few accidents on your carpets without you realising, you'll soon smell it. You can freshen up your carpets naturally using baking soda – vacuum the area first, then sprinkle over soda, wait a few hours and vacuum back up. Just make sure the area is a no-go zone for your pet.

Accept that there will be accidents

Owning a pet is a big responsibility, but it's incredibly rewarding. If you're getting a puppy or kitten, accept that a few things are bound to go wrong along the way – you can't keep an eye on them 24/7. They'll mess up your house, they'll ruin one of your cherished belongings, and they'll gobble up something they're not supposed to but one look into their loving eyes will make sure you forgive them for anything.

Home insurance

At Hastings Direct, we know how important your home and its contents are to you. That's why we offer home insurance that covers you for the unexpected expense that theft, loss and damage can bring. Plus you can choose from a great range of optional extras.

Join us...