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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Gutter maintenance top tips

They say 'out of sight, out of mind,' but this isn't the case when it comes to our gutters. Leaving them clogged with leaves and other debris can lead to lots of issues, including leaky or rotten roofs, and water damage to the outside and inside of your home.

Whether your gutters are plastic, cast iron or pressed steel, they should be cleared twice a year. Ideally, one of those times will be in late autumn/early winter – or any time you spot one of these signs:

  • Water flowing over the sides of gutters
  • Sagging gutters
  • Staining on walls outside your home
  • Birds nesting in them

If you're taking on the task, here's some step-by-step advice:

Safety first

First things first: only clear the gutters yourself if you have a decent, sturdy ladder and feel confident using it. If not, it's a better idea to pay for a professional to come and do it for you – you can guarantee they'll make quick work of it.

Scoop out the debris

With an empty bucket to hand and a garden trowel, work your way along the gutter clearing out all of the debris. If there are any trees nearby, you might find this takes a few trips up and down the ladder!

Wash the gutters

The debris may have left some stubborn marks and stains on your gutters, so you might need a stiff brush to get rid of the grime. Before brushing, wash with a hose, working from the end of the gutter and towards the outlet.

Check the hopper heads

As Ideal Home explains, when you're up there, you need to check the hopper heads (the holders at the top of downpipes). If the downpipe is blocked, cover the drain, put the garden hose up the pipe and turn on the water. This should clear it, but if not, you'll need a drain rod to force the blockage down from the top.

Fit guards and mesh

To prevent leaves from clogging up your gutters in future, considering fitting wire mesh over the top; this will force debris onto the ground. The drain outlets can be fitted with leaf guards to prevent blockages, too.

Fix and replace

Are any of your downpipes loose? If so, it'll be because clips or bolts are missing and need replacing, or the wall plugs have become loose. At the same time, check to see if any stop ends are missing and replace these as well.

Stop leaky joints

If water's leaking around any of the joints, it's simple to fix. Clean the joint using a brush, before wrapping repair tape that's a few centimetres longer than the width of the pipe around it. Press it down firmly so it moulds around the joint. Alternatively, dig out old material from the joint using a screwdriver and apply a fresh batch of gutter sealant around it, smoothing it down to achieve a neat finish.

Follow this advice and you'll have tidy gutters in great condition for the winter months and beyond. You can also protect your home with quality cover from Hastings Direct – get a quote today.

Home insurance

At Hastings Direct, we know how important your home and its contents are to you. That's why we offer home insurance that covers you for the unexpected expense that theft, loss and damage can bring. Plus you can choose from a great range of optional extras.

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