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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Frozen and burst pipes: how to prevent and deal with them

As temperatures drop during the winter months, your home's water pipes are at risk of freezing. When water freezes, it expands and causes the pipes to crack and burst under the increased pressure.

Escape of water is largely caused by pipes bursting in freezing temperatures, and is one of the main reasons for home insurance claims.

To prevent you having to deal with a water emergency this winter, here are some top tips.

How to protect your pipes

Make sure they're well insulated

As Water UK explains, you must make sure your water tanks and lag pipes are suitably insulated, paying particular attention to exposed pipes and tanks as well as pipes in unheated areas, like the loft. Look for gaps at the valves, fittings or bends and cover them if needed – lagging material is sold at most DIY stores.

Open the hatch

Do you have tanks or pipes in the loft? If so, you can prevent them freezing over by opening up the loft hatch to let warmer air flow through the space.

Locate your stopcock

If you don't already know, find out where your stopcock is and make sure you can easily turn it off in the event of a frozen or burst pipe. Most are found under the kitchen sink and you can close it by turning it clockwise.

Leave the heating on when away

If you've got a trip planned for winter, leave your heating on low and have a friend or trusted neighbour check in every now and again. If your property is going to be empty for a long period of time, you should think about turning off the water and the stopcock and draining the system so there's no water in the pipes.

What to do if your pipes freeze or burst

  • Switch off the water supply at the stopcock
  • Inspect the pipe to see if it's burst
  • Slowly thaw the pipe using a towel soaked in hot water or hot water bottles, starting closest to the tap. You can also use a hairdryer on its lowest setting but NEVER a naked flame.

If a pipe has burst, you need to:

  • Turn off the supply from the stopcock
  • Open all taps to limit flooding
  • Use thick towels to soak up and block water
  • Contact a qualified plumber
  • Switch off taps once the pipe is repaired to prevent further flooding.

If it's an emergency, you can find a local, approved plumber using the WaterSafe website. If you find a frozen or burst pipe outside the boundary of your home, you should get in contact with your water company – find your supplier here.

Home insurance with Hastings Direct

Taking out quality buildings and contents cover will protect you financially if your home is affected by burst pipes or escape of water. If you take out a quality, combined home insurance policy with Hastings Direct you could save up to 20% on your premium – get a quote today.

Home insurance

At Hastings Direct, we know how important your home and its contents are to you. That's why we offer home insurance that covers you for the unexpected expense that theft, loss and damage can bring. Plus you can choose from a great range of optional extras.

Join us...