Hastings Direct.

Important - Coronavirus update

In line with guidance from the Government and to help look after our colleagues, we now have a limited number of staff in the office. During this time, we're committed to supporting you in the best way we can. We'll be here throughout to keep you updated so make sure to check back regularly.

  • At this time, please help us to prioritise essential calls by using our online services.
    • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
    • If you're a home, bike or van customer, or for any customers wishing to cancel their insurance, please use our online forms.
  • If you do phone, we will only be able to deal with your query if:
    • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
    • You are worried about making future payments, or
    • Your policy is due to renew in less than a week and you're concerned the policy is no longer suitable for you, or
    • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.
  • For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and how to use our online services.
  • Our opening hours have changed to: Monday to Friday 9am - 6pm, Saturday 10am - 2pm and Sunday Closed. If do you need to call us, please bear with us as it may take us longer to answer your call. We're sorry for any inconvenience this causes you.

Read our Coronavirus FAQs

Home flooding advice

Floods can wreak havoc on your home and possessions, regardless of whether they occur through a burst pipe or storm damage.

Whilst we hope you never to have to deal with flooding and water damage at home, there are things you can do to help guard yourself against damage should the worst happen.

Preparing for flooding and preventing damage or loss:

  • Check all gutters and water run off points are clear and unblocked.
  • If possible, leave vehicles on high ground.
  • If a storm is coming, switch off all electrical items and central heating.
  • Transfer all important documents into watertight bags/containers and store them somewhere dry.
  • If you know you are at risk of flooding, consider keeping defence products, such as sandbags, in your garage or garden shed.
  • Keep informed through local TV and radio.

What to do after storms or flooding:

  • If it is safe to do so, remove what debris you can. Be careful, as there may be hidden dangers in the water such as sharp objects, raised manhole covers and pollution — we strongly advise wearing protective clothing.
  • If you are stranded contact the emergency services immediately.
  • If your electricity supply is not already switched off at the mains, get a qualified person to do this. DO NOT touch sources of electricity when standing in water.

If you would like more information about what to do, you can call the Environment Agency's floodline service on 0345 988 1188 or go online at www.gov.uk

Home insurance

At Hastings Direct, we know how important your home and its contents are to you. That's why we offer home insurance that covers you for the unexpected expense that theft, loss and damage can bring. Plus you can choose from a great range of optional extras.

Join us...