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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Five top tips to get your home ready for sale

Thinking of selling up? If you want it to be a fast, stress-free process, and for your home to sell for the best possible price, you need to spend some time giving it a little TLC before it goes on the market. If you're after some inspiration, here are five top tips to help you prepare your home for sale.

1. Clear out the clutter

That collection of porcelain hedgehogs or display of Star Trek paraphernalia may be precious to you, but they could put off prospective buyers. If your usual lifestyle is more 'messy bohemian' than minimalistic, make an effort to clear surfaces and keep things orderly for viewings. Stash your stuff out of sight to keep the place neat – even a misplaced towel or magazine can have an impact.

2. Take a lesson from hotel stylists

There are some handy tricks of the trade used by hotels to create that alluring, clean and relaxing look. Firstly, you want to find a happy medium (somewhere between bland and boring) and not a style that only appeals to a small subset of people. Think neutral colours, the odd splash of colour or personality and plenty of light (replace those dark curtains with light blinds). Hoteliers also make great use of symmetry and mirrors – matching bedside lamps and plenty of reflective surfaces will make your home light, bright and enticing.

3. Get rid of bad smells

If a place doesn't pass the sniff test, we don't feel comfortable there. Stinky rubbish bins, pets and children are among the top whiff culprits in scaring away potential buyers. Clean and air out your house, put out the rubbish and make sure pooch is out for a walk while viewings are going on. If you can sneak in some good smells such as candles, coffee, baked bread or a freshly-mown lawn, that will help, too.

4. Don't overlook kerb appeal

Estate agents say viewers often make up their minds about a property before they even step through the door. If the garden's a mess and the paint on your front door is peeling, sort this out before looking for buyers. A few licks of paint and a pot of flowers by the door will increase your home's appeal in a flash.

5. Use a good agency

The agency is essentially your home selling partner. Even if you make the property as appealing as possible, a bad agent could turn off prospective buyers. Good agents will take the best photos, ask questions about the property so they can give prospective buyers more information, and generally have a professional and approachable character. Just bear in mind that a cut-price agent might not pay off in the long run if they put off higher bidders.

Home insurance

At Hastings Direct, we know how important your home and its contents are to you. That's why we offer home insurance that covers you for the unexpected expense that theft, loss and damage can bring. Plus you can choose from a great range of optional extras.

Join us...