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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Digital crime advice

Social media sites — such as Facebook, Twitter and Instagram — have become a big part of our day-to-day lives. Let's be honest, how many times a day do you "just check" your feed?

In an increasingly connected world, many of us share our lives online — from our weekend plans to what we had for lunch. It's now possible for people who've never met you to know all kinds of details that a few years ago would have been considered private — where you live, where you work, your date of birth, where you go on holiday and what your mobile number is, for example.

The risks of social sharing

When people share so much information online they make themselves susceptible to digital crime without even realising it. Just one innocent post about an upcoming holiday could have serious consequences if seen by the wrong person — you're letting them know when your home will be empty and you're less likely to be keeping an eye on your bank balance. Put it like this: you wouldn't place a notice in your front garden telling people you're going on holiday, so you shouldn't share this type of information online either.

A recent study conducted by the Safe Shop found that 65% of UK residents don't have security settings on all their posts on social media, while 50% admitted to tagging themselves whilst on holiday and 43% said they tagged themselves at the airport.

It's not just sharing your location that can make you more vulnerable to crime. While you might want to show off the fact that you've just bought a new car, television, iPad or digital camera, criminals could see photos of these high-value items and decide your home is worth breaking into. Another quick status update about how much you're looking forward to a pint down the pub later, and Mr. Burglar knows the best time to try his luck.

Ways you can prevent digital crime

The key to preventing digital crime is to be both conscious and cautious about everything you share online. The golden rule is this: think before you post!

Here at Hastings Direct, we want to offer you more than home insurance. We want to provide you with valuable digital crime advice to help safeguard both you and your property. So, when it comes to sharing information online, here's what you should do:

Carry out a Google check

Searching for your name in Google will let you see what — and how much — information about you is in the digital space. If you're unhappy with the type of information on show, you should find out where it's displayed and seek to delete it.

Check your privacy settings

The privacy settings on your social accounts should be set so that only people you've accepted to be your friends or followers can view your posts. This isn't always set as standard and so you might need to manually alter the settings.

See if your address can be purchased

The majority of people are unaware that anyone can purchase their private address information via 192.com, regardless of whether they're ex-directory or not. You can find out more information at 192.com privacy policy.

Limit personal details on social profiles

When you sign up with a social network, you'll be required to create a personal profile and fill in details such as your email address, telephone number and place of work. Ideally, you should limit what information you share, as you never know who might be able to get hold of it.

Update your friend list

Do you have more digital friends than real-life friends? If the answer's "yes", it's time to refresh your lists! Set some time aside to work through your lists, removing people who you don't know or no longer talk to. You wouldn't stop a stranger in the street and tell them about your life, so you shouldn't do it on social media either.

Turn off GPS trackers and location data

Many new smartphones come integrated with GPS trackers, which can make your whereabouts known to others without you even realising it. If you don't need it, switch it off — instructions on how to do this will be in the user manual.

Similarly, social sites now give the option to share your location when you write a post. Avoid doing this even if you're at home, as tagging your address may reveal your location to criminals.

Additional measures to protect your home

As well as being wary of what content you share online, there are also other practical steps you can take to protect your property when you go away. These include using lights with timers, investing in burglar alarms, and asking a neighbour or friend to collect your mail and put your bins out.

Digital crime and home insurance

Taking out quality insurance will help protect your home and its contents in the unfortunate event of a burglary.

It's worth knowing that insurers have now started to analyse social media activity when assessing burglary claims. If your home is burgled and they discover that you shared a post about being away at the time, you could see your claim being rejected. Most policies state you should take "reasonable care" to safeguard your home and contents, which includes being discreet about the times you might be out of the house.

Hastings Direct home contents cover options

Our home contents insurance covers all items in your home that are not part of the building structure, from televisions and sofas to beds and carpets. The policy covers you for loss and damage caused by a range of factors, including theft and vandalism, damage caused by fire, natural disasters and much more.

We can also offer additional cover for items worth £1,500 or more, as well as items you carry with you when you go out.

For more information, call one of our specialist team members on 0333 321 9760.

Home insurance

At Hastings Direct, we know how important your home and its contents are to you. That's why we offer home insurance that covers you for the unexpected expense that theft, loss and damage can bring. Plus you can choose from a great range of optional extras.

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