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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Buildings insurance

If you own a home, you should take out home insurance, which takes the form of buildings insurance, contents insurance or a combined buildings and contents policy. This guide tells you all you need to know about insurance for buildings.

What is buildings insurance?

Unlike contents insurance, buildings insurance covers the actual bricks and mortar of your home – including the roof, walls, floors and ceilings.

With the right level of protection, your insurer will pay to repair or replace your home if it's damaged or destroyed.

› Retrieve your home insurance quote

What does buildings insurance cover?

Buildings insurance protects you from loss or damage caused by a range of factors. Policies vary, but are likely to include:

  • Theft or attempted theft
  • Fire, smoke or explosions
  • Extreme weather, like storms and flooding
  • Natural disasters including earthquakes
  • Escape of water or oil
  • Malicious persons and rioting
  • Falling trees or other objects colliding with your home (i.e. vehicles)
  • Collapse of aerials or satellite dishes

As well as the actual structure of your home, permanent fixtures and fittings are also covered by buildings insurance. These include doors and windows, fitted kitchens, bathroom suites and built-in cupboards.

Outbuildings are usually covered too – for example garages, sheds, summer houses and gazebos. Gates, fences and outside walls aren't usually covered, so you should check your policy documents to know exactly where you stand.

Do I need buildings insurance?

Whether you live in it or rent it out, if you own a home it's advised you have buildings insurance.

If you're a first-time buyer your mortgage lender will want to see proof you have buildings insurance arranged before they lend you money. Your lender or mortgage broker is likely to recommend a provider they're partnered with, but this might not give you the best cover for the best price. So it's always worth getting a few buildings insurance quotes – one of them being from Hastings Direct!

If you're renting, it's your landlord's responsibility to sort out appropriate insurance for the building – check they have it when you sign the contract. Remember though, you need to take out your own contents insurance for your personal possessions. In a similar vein, if you're a landlord it's your duty to get your properties properly covered under your bespoke landlord policy.

How much is buildings insurance?

Buildings insurance is worked out based on how much it will cost to rebuild your home, not its market value. So your home's insured for the cost of repairing all damage following a catastrophic event.

The chance of your home being destroyed is very slim. But quality buildings insurance will make sure that if your home was severely damaged or destroyed, the cost of repairing or replacing it will be taken care of by your insurer.

You'll need to give an estimate of your home's rebuild value when you get a quote for buildings insurance. It's important you're as accurate as possible – underinsuring means you risk being out of pocket in the event of a claim, while overinsuring could lead to you paying too much for cover.

If you need help working out your home's rebuild cost, use a free calculator like this one on the Association of British Insurers' website. For a really accurate value, consider hiring a chartered surveyor to carry out a professional assessment.

The cost of cover depends on a host of other factors too, including the age and condition of your home, whether it's listed and where it is. You could save money by bringing buildings and contents insurance together under one, easier-to-manage policy. Hastings Direct customers save up to 20% on their annual premium by doing this.

Quality buildings insurance with Hastings Direct

Hastings Direct prides itself on offering quality, straightforward insurance for a price that won't break the bank.

Choose the level of cover that suits you, before tailoring your policy with our great range of optional extras. These include:

  • Family legal protection. This helps to cover legal fees associated with pursuing civil legal proceedings for things like personal injury claims, contractor claims, probate disputes and motoring prosecutions. You and all family members living with you at your permanent address are covered, and you'll get unlimited 24-hour access to legal advice and a debt counselling service.
  • Key cover. This will pay out to replace or recover keys that are lost, stolen, locked in or broken in a lock, preventing you from getting into your home. You get £1,500 worth of protection and we can also insure office and car keys.
  • Home emergency assistance. Protect yourself against emergency home mishaps, including boiler breakdowns, plumbing issues, roof damage and much more. As soon as you report the problem via our helpline, we'll arrange for a trusted tradesperson to come and fix it for you.

Protect your home with quality insurance from Hastings Direct. Get a quote today and see how much you could save!

Home insurance

At Hastings Direct, we know how important your home and its contents are to you. That's why we offer home insurance that covers you for the unexpected expense that theft, loss and damage can bring. Plus you can choose from a great range of optional extras.

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