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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Buildings and contents insurance

A row of colourful houses.

If you own a home, or are in the process of buying one, you'll need to protect the building and you should consider protecting all your belongings too with quality insurance.

Here we answer some the questions you may have about buildings and contents cover...

What is buildings and contents insurance?

There are three main types of home insurance: buildings insurance, contents insurance and combined buildings and contents cover. Home buildings and contents insurance is basically two single policies rolled into one – which makes it easier to manage and could save you some money, too.

What does building and contents insurance cover?

Buildings insurance covers the actual structure of your home, while contents covers the things inside of it. But there's more to each type of insurance – let's take a look in a little more detail.

Buildings insurance

This protects the actual bricks and mortar of your home. In general, it will pay to repair or rebuild your home if it's damaged by a range of events, including:

  • Fire, smoke and explosion
  • Escape of water and flooding
  • Storms and lightning
  • Subsidence (some policies cover this)
  • Natural disasters (e.g. earthquakes)
  • Falling trees
  • Collapse of aerials and satellite dishes

Building insurance also covers permanent structures in your home, like fitted kitchens and bathroom suites, and outbuildings such as garages and sheds.

Contents insurance

Contents essentially covers all the things in your home that aren't part of its structure. Things like your TV, beds, mirrors and carpets – some providers will even cover the contents of your fridge-freezer. You can claim on your policy for loss or damage of your belongings caused by:

  • Fire, smoke and explosion
  • Flooding
  • Leaks from heating or water fixtures
  • Storms and lightning
  • Vandalism
  • Theft and attempted theft
  • Falling trees
  • Natural disasters

A buildings and contents insurance policy – sometimes referred to more generally as home insurance – includes all of the above. But the terms and conditions vary with each provider, so make sure you read the fine print so you know exactly what you're covered for.

Do you need buildings and contents insurance?

Almost all mortgage providers will ask you take out buildings insurance as a condition of them lending you the money. They're likely to recommend a certain insurer because they're partnered with them, but that won't always lead to you getting the best deal, so make sure you shop around.

Cover for your contents is completely optional, but if you had your TV stolen or sofa damaged by a water leak, you'd have to pay out the full cost to repair or replace them if you didn't have contents insurance. The money you'd have to pay can be more than the cost of the policy.

How much is buildings and contents insurance?

Combining buildings and contents insurance could save you up to 20% on your premium if you take out a policy with Hastings Direct.

Your premium's based on a huge range of factors, from where you live and the type of house you live in, to the combined value of your belongings. We are committed to finding customers the best buildings and contents policy for the best price.

Our home policies feature a huge range of benefits as standard, including:

  • £1,000,000 of buildings cover
  • £75,000 of contents cover (which can be increased up to £150,000)
  • £100,000 for alternative accomodation
  • New for old insurance (excluding linens)
  • 24-hour access to our claims helpline

Because all homeowners are different, you can tailor your policy to suit your needs. Optional extras we offer include:

  • High value items cover. You'll need additional protection for items in your home worth more than £1,500.
  • Portable property protection. This covers items taken away from the home, like bicycles and jewellery.
  • Key cover. We'll pay up to £1,500 for replacement keys or locksmith charges if the keys to your home are lost, stolen or broken in a lock denying you entry to the property. We can cover your car and office keys, too.
  • Home emergency (included in Premier policies). This protects against home emergencies like boiler breakdowns or problems with the central heating or plumbing. We'll send out a trusted contractor to carry out repairs and will pay up to £750 per claim.
  • Family legal protection (included in Premier policies). You and family members living with you will receive financial support from us for pursuing legal proceedings associated with things like personal tax issues and personal injury claims.

Get a buildings and contents insurance quote today and see how much you could save with Hastings Direct.

Home insurance

At Hastings Direct, we know how important your home and its contents are to you. That's why we offer home insurance that covers you for the unexpected expense that theft, loss and damage can bring. Plus you can choose from a great range of optional extras.

Join us...