Male and female with two children laughing at home on a sofa.

Something happened?

Whether you want to start a new claim or get an update on an existing claim, we're here for you.

Important info when claiming

Home emergency cover

If you purchased home emergency cover when you took out your policy, you can contact AXA directly by calling 0800 633 5088.

Not sure if you have home emergency cover? Check in your policy documents or in MyAccount.

Find out more about home emergency cover.

Make a new claim or track an existing claim

You'll need to speak directly to your insurer to make a new claim or track an existing claim.

If you don't know who you're insured with, details can be found in your policy documents or in MyAccount.

Advantage: 0333 003 2336 (new policies after 19/10/21 only)

Axa and Advantage: 0345 873 4429

Integra: 0300 045 1300

Lloyds Banking Group: 0345 074 4826

Prestige Underwriting Services Limited: 0800 917 7292

Royal Sun Alliance: 0330 041 6186