Male and female with two children laughing at home on a sofa.

Something happened?

Whether you want to start a new claim or get an update on an existing claim, we're here for you.

Important info when claiming

Home emergency cover

If you purchased home emergency cover when you took out your policy, you can contact AXA directly by calling
0800 633 5088.

Not sure if you have home emergency cover? Check in your policy documents or in MyAccount.

Find out more about home emergency cover.

Make a new claim or track an existing claim

You'll need to speak directly to your insurer to make a new claim or track an existing claim.

If you don't know who you're insured with, details can be found in your policy documents or in MyAccount.

Advantage

If your insurer is Advantage, you have three choices below:

You took out a new policy on or after the 19/10/2021.

0333 003 2336

You have an existing policy and renewed on or after 16/12/2021.

0333 003 2336

You have an Advantage policy but neither of the choices apply to you.

0345 873 4429

Axa: 0345 873 4429

Lloyds Banking Group: 0345 074 4826

Integra: Log in to their portal or call 0300 045 1300

Prestige Underwriting Services Limited: 0800 917 7292

Royal Sun Alliance: 0330 041 6186

Key protection

If you want to make a claim on your key protection cover, please call us on 0333 321 9698. Not sure if you have this cover? Just head to MyAccount to check your policy documents.

Find out more about key protection.